Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead global franchise strategy and ensure operational excellence across multiple locations.
- Company: Join COS, a luxury brand focused on quality and innovation.
- Benefits: Enjoy 25% staff discount, health checks, and extensive development opportunities.
- Why this job: Be part of a mission to elevate a global luxury brand and drive impactful growth.
- Qualifications: Strong commercial leadership and customer-centric mindset required.
- Other info: Flexible travel up to 40% for international collaboration.
The predicted salary is between 43200 - 72000 £ per year.
Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Job Description
COS is on a mission to become a Global Power Brand in accessible luxury. Today we work with 3 main franchise partners and are present in 7 markets with around 24 stores, with many more to come. Through these important partnerships, we get access to local knowledge, infrastructure and talent whilst our partners get access to our amazing brand and retail excellence. In this role you will work to create the best conditions for our established partners in order to achieve our ambitious targets and deliver on our brand plan.
What you will do:
- Financial Strategy: Define and execute the global commercial franchise strategy in line with brand positioning and long-term growth objectives. Own sales forecasting, budgeting and performance tracking and help to drive revenue and margin opportunities for established partners.
- Multi-site Operations management: Ensure consistent execution across the global portfolio of franchise stores, protecting high quality service standards and supporting change management processes which enhance personalisation, commercial optimisation and digital development.
- Brand and Product Expertise: Own commercial terms, pricing structures, assortments and regional exclusivities with buying. Partner cross-functionally to ensure strong execution across product launches, inventory planning, and marketing support. Provide clear market insights and feedback to inform product strategy and demand planning.
- Stakeholder Management: Represent the brand externally with key partners, ensuring consistent and premium brand execution. Lead and manage relationships with all partners and facilitate strong collaboration and the alignment needed to create growth.
You will be expected to travel internationally and should have the flexibility to be travelling up to 40% of the time.
Qualifications
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What you need to succeed:
- Commercial Leadership: Understand the retail landscape, make resourceful decisions, and balance priorities with a focus on sustainable results. You have the ability to use customer analytics, trading data and other KPIs to maximise partner performance.
- Dedication to Excellence: Foster a culture of continuous improvement, encouraging a mindset focused on value creation and continuous evolution to surpass customer expectations with outstanding services. Bring an innovation mindset and have experience working with different commercial models.
- Customer Centricity: Keep a pulse on global customer needs, industry trends and best practices to ensure COS can deliver exceptional experiences and drive business outcomes through their external partnerships.
- Operational Excellence: Demonstrate the ability to oversee and improve operations, including process optimisation, strategic planning and resource management. Seek opportunities for cross partnership growth and development - always sharing best practice.
- High stakes Communication and Decision Framing: Board level communication skills - the ability to simplify complex issues, present risks, scenarios and opportunities clearly to senior leaders. Role model our culture and demonstrate high level accountability. Adaptive and influential with calm authority - influencing teams to align behind shared goals through expertise.
Additional Information
This is a Full time permanent contract based at our Head Office in London.
Benefits
We offer all of our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
In addition to this, UK based colleagues also receive:
- 25 days holiday
- Annual health checks
- 25% staff discount
- Pension scheme
- Discounts on various activities and financial/lifestyle products via our benefits hub
- Cycle to work scheme
- Discounted gym membership
- Employee assistance via retail trust
- Private health & dental care
Ready to apply? Click on the I'M INTERESTED link where you can upload your CV and portfolio securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email. We are looking forward to hearing from you.
Head of Franchise in London employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Franchise in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events related to retail and franchising. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching COS and its franchise partners. Understand their values and how you can contribute to their mission of becoming a Global Power Brand.
✨Tip Number 3
Showcase your commercial leadership skills during discussions. Use real examples from your past experiences to demonstrate how you've driven results and improved operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we keep you updated on your application status!
We think you need these skills to ace Head of Franchise in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about the brand and its mission. Share why you're excited about the opportunity to work with COS and how you align with our values.
Tailor Your CV: Make sure your CV is tailored specifically for the Head of Franchise role. Highlight relevant experience and skills that match the job description. We love seeing how your background can contribute to our goals, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application securely. Plus, we’ll keep you updated on your application status, so you won’t be left in the dark.
How to prepare for a job interview at H&M Group
✨Know Your Brand Inside Out
Before the interview, dive deep into COS's brand values and mission. Understand their approach to accessible luxury and how they position themselves in the market. This knowledge will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Showcase Your Commercial Acumen
Prepare to discuss your experience with financial strategy and sales forecasting. Bring examples of how you've driven revenue and margin opportunities in previous roles. Highlight your ability to use customer analytics and trading data to maximise partner performance, as this is crucial for the Head of Franchise position.
✨Demonstrate Stakeholder Management Skills
Think of specific instances where you've successfully managed relationships with partners or stakeholders. Be ready to explain how you facilitated collaboration and alignment to achieve growth. This will show that you can represent the brand effectively and maintain strong partnerships.
✨Communicate with Clarity and Confidence
Practice simplifying complex issues and presenting them clearly, as you'll need to communicate at a board level. Prepare to discuss how you've influenced teams and aligned them behind shared goals. This will showcase your high-stakes communication skills and your ability to role model the company's culture.
