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For Companies At a Glance
- Tasks: Create inspiring shopping experiences and provide excellent customer service.
- Company: Join H&M Home, a leading brand in modern interior design.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a creative team that values innovation and customer satisfaction.
- Qualifications: Passion for customer service, organisation skills, and a positive attitude required.
- Other info: 12-hour contract with potential for more hours.
Company Description
Do you want to be a key player in building a world-class interior brand? Are you passionate about customer service and ready for an exciting challenge in one of the H&M HOME Concept Stores? Then you might be the one we are looking for!
At H&M Home, our purpose is to make it possible for many people to create a personal and modern space – a place to feel at home.
Our vision is to be a credible world-class interior brand, and here YOU have a very important role as a leader. We will reach our vision by being brave, daring to test ideas, learning from experiences and getting new insights.
In everything you do, our customers should always be top of mind. You have the vital role to create an outstanding and inspiring shopping experience for our customers every day.
Job Description
We are only looking for flexibility to work in combination during the week (Monday to Friday including evenings) and weekends
The role as a SALES ADVISOR (SA)
As a SA at H&M Home your focus is to create an inspiring shopping experience for our customers every day. By providing an excellent customer experience in our Concept Stores, we believe we will create brand awareness and drive selling also to our other sales channels, online and shop in shops. As a SA in one of our Concept Stores you are an ambassador for the brand and together with the team you strive to exceed customer expectations and drive selling on the sales floor, that\’s where it all happens!
Your responsibilities
The job of a SA comes with lots of responsibility – and lots of fun. Your to-do list includes:
- Customer first. You are passionate about our customers and your top priority is always to give excellent customer service.
- Always acting in line with H&M Group values and the H&M Home brand DNA.
- You ensure the store adheres to the company accounting, payroll and cash handling policies and procedures to comply with legislation and prevent losses.
- Work together with your store team to maximise profitability and sales.
- You work together with the management team to keep the store up to date and well informed of all administrative policies and routines.
Qualifications
Your profile
Your personal qualities also include:
- A passion for customer service, people and interior design
- A great drive and a result driven attitude.
- Being well-organised and able to prioritise.
- A positive attitude, and a willingness to learn and improve.
- An entrepreneurial approach, where you think outside the box.
Additional Information
12 Hours contract
H&M Home Sales Advisor employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H&M Home Sales Advisor
✨Tip Number 1
Familiarise yourself with H&M Home's product range and brand values. Understanding their mission to create personal and modern spaces will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to providing an excellent shopping experience, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your flexibility in working hours, as the role requires availability during evenings and weekends. Emphasising your willingness to adapt will demonstrate your commitment to the team and the brand.
✨Tip Number 4
Prepare to share your ideas on how to enhance the shopping experience at H&M Home. Thinking outside the box and showing your entrepreneurial spirit can set you apart from other candidates and align with their vision.
We think you need these skills to ace H&M Home Sales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what H&M Home is looking for in a Sales Advisor. Highlight your passion for customer service and interior design in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the responsibilities of the Sales Advisor role. Emphasise any previous customer service roles and your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the brand. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to creating an inspiring shopping experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at H&M Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with H&M Home's values.
✨Demonstrate Your Knowledge of Interior Design
Familiarise yourself with current interior design trends and H&M Home's product offerings. During the interview, mention how you can use this knowledge to create an inspiring shopping experience for customers.
✨Highlight Your Teamwork Skills
Since the role involves working closely with a team, be prepared to discuss your experiences in collaborative environments. Emphasise how you contribute to team success and how you can help maximise profitability and sales together.
✨Be Ready to Discuss Flexibility
As the position requires flexibility in working hours, be honest about your availability. Show that you are willing to adapt to the needs of the store, including evenings and weekends, which demonstrates your commitment to the role.
