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- Tasks: Lead a passionate team to create memorable customer experiences and drive store performance.
- Company: ARKET offers stylish essentials for all, alongside a seasonal café, inspired by simplicity and nature.
- Benefits: Enjoy a 25% staff discount, H&M Incentive Program, and valuable development opportunities.
- Why this job: Join a vibrant team, embrace creativity, and make a real impact in a welcoming environment.
- Qualifications: Customer-focused, team leader with strong communication skills and a passion for retail.
- Other info: Full-time role at Regent St, flexible hours including evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Company Description
ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.
Job Description
As a Department Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected.
With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that\’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
- Analyse sales data and collaborate with the Store Manager to maximise department performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Oversee daily store operations, ensuring efficiency and alignment with brand standards
- Act as a brand ambassador, consistently delivering the best possible experience for every customer
- Step into the role of Store Manager when required, ensuring continuity in leadership and performance
Qualifications
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
- Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
- Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
- Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
- English language skills
Additional Information
This is a full-time position with a contract of 39 hours a week based in our Arket, Regent St store . Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.
Benefits:
We\’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you\’ll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That\’s why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.
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Department Manager, Regent St employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager, Regent St
✨Tip Number 1
Familiarise yourself with ARKET's brand values and product offerings. Understanding their commitment to simplicity, nature, and slow living will help you connect with the brand during interviews and demonstrate your genuine interest in their products.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where your leadership motivated others to achieve high service standards, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Brush up on your knowledge of retail KPIs and be ready to discuss how you've used data to drive performance in previous roles. This analytical thinking is crucial for maximising department performance at ARKET.
✨Tip Number 4
Showcase your adaptability by preparing to discuss how you've responded to customer feedback or operational changes in the past. Being flexible and reliable is key to thriving in a fast-paced retail environment like ARKET.
We think you need these skills to ace Department Manager, Regent St
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to create excellent customer experiences and lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and its products. Mention how your values align with ARKET's focus on simplicity and customer engagement, and provide examples of how you've delivered outstanding service in previous roles.
Highlight Key Skills: Emphasise skills such as analytical thinking, adaptability, and operational excellence. Provide concrete examples of how you've used these skills to drive performance and improve customer satisfaction in past positions.
Follow Application Instructions: Ensure you submit your application through the specified career page. Double-check that your CV is in English and that all required documents are included before hitting 'submit'.
How to prepare for a job interview at H&M Group
✨Show Your Passion for Customer Service
As a Department Manager, your role revolves around creating excellent customer experiences. Be prepared to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your genuine interest in customer service.
✨Demonstrate Leadership Skills
Highlight your experience in leading and motivating teams. Discuss how you've successfully managed a team in a fast-paced environment, focusing on how you inspire others to achieve high service standards.
✨Know Your Products
Familiarise yourself with ARKET's product offerings and be ready to discuss them during the interview. Showing that you have a genuine interest in the products will resonate well with the interviewers and reflect your fit for the role.
✨Prepare for Situational Questions
Expect questions that assess your adaptability and problem-solving skills. Think of scenarios where you've had to respond quickly to customer feedback or operational changes, and be ready to explain how you handled those situations effectively.
