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- Tasks: Lead a department, ensuring top-notch customer experiences and team performance.
- Company: Join H&M Group, a family of brands committed to sustainable fashion and growth.
- Benefits: Enjoy staff discounts, global development opportunities, and a flexible work schedule.
- Why this job: Be part of a diverse team reshaping the fashion industry with a customer-first approach.
- Qualifications: Management experience in customer-facing roles and a passion for people and profitability.
- Other info: Availability required 7 days a week, including weekends.
The predicted salary is between 28800 - 43200 £ per year.
This is a permanent position offering 39 hours per week. The position is based in the H&M Oxford store in the Westgate Shopping Centre. Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.
Key responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team's performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI's for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.
Qualifications
We are looking for people who have:
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- A Customer-first mindset.
Additional Information
Availability 7 days fully flexible, weekends included.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Department Manager, Oxford employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager, Oxford
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past management experience that highlight your ability to lead teams and drive sales. Be ready to discuss specific situations where you improved team performance or enhanced customer satisfaction.
✨Tip Number 3
Showcase your flexibility and availability. Since the role requires full availability across seven days, emphasising your willingness to work weekends and adapt to the store's needs can set you apart from other candidates.
✨Tip Number 4
Demonstrate your understanding of KPIs and how you've used them in previous roles. Being able to discuss how you analyse and act on sales data will show that you're results-driven and capable of managing the department effectively.
We think you need these skills to ace Department Manager, Oxford
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Department Manager at H&M. Familiarise yourself with their customer-first approach and how you can contribute to their vision.
Tailor Your CV: Highlight your management experience in customer-facing environments. Emphasise your ability to lead teams, analyse sales performance, and ensure safety standards, as these are key aspects of the role.
Showcase Your Passion: In your application, convey your passion for profitability and people. Use specific examples from your past experiences that demonstrate your commitment to customer service and team development.
Follow Application Guidelines: Remember not to include a cover letter as per H&M's request. Ensure your application is concise and focused on your qualifications and experiences relevant to the position.
How to prepare for a job interview at H&M Group
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Understand the Customer-First Mindset
H&M places a strong emphasis on customer experience. Be ready to discuss how you prioritise customer needs in your previous roles and share specific strategies you've implemented to enhance customer satisfaction.
✨Familiarise Yourself with KPIs
Since the role involves analysing Sales & Profit KPIs, brush up on your understanding of these metrics. Be prepared to discuss how you've used data to drive performance improvements in your previous positions.
✨Emphasise Your Flexibility
The job requires full availability, including weekends. Highlight your flexibility and willingness to adapt to the store's needs, showcasing your commitment to the role and the team.
