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For Companies At a Glance
- Tasks: Lead a department, ensuring top-notch customer experiences and team performance.
- Company: Join H&M Group, a diverse family of fashion brands committed to sustainability.
- Benefits: Enjoy staff discounts, global development opportunities, and a competitive incentive programme.
- Why this job: Be part of a vibrant team that values growth, diversity, and customer-first culture.
- Qualifications: Management experience in customer-facing roles and a passion for people and profitability.
- Other info: Flexible availability required, including weekends.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
This is a permanent position offering 39 hours per week. The position is based in the H&M Hereford store.
Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.
Key responsibilities:
You lead with a vision to secure the best experience for all our colleagues and customers
You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
You analyse and follow up on Sales & Profit KPI\’s for your department.
You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety
Qualifications
We are looking for people who have:
Management experience in a customer-facing environment
Previous experience of leading and managing teams
A passion for profitability and people
A Customer-first mindset
Additional Information
Availability 7 days fully flexible, weekends included.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program .
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group .
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M .
Department Manager - Hereford employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Hereford
✨Tip Number 1
Familiarise yourself with H&M's values and mission. Understanding their commitment to sustainability and customer experience will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past management experience that highlight your ability to lead teams and drive sales. Be ready to discuss specific KPIs you've managed and how you improved team performance.
✨Tip Number 3
Showcase your customer-first mindset by preparing scenarios where you went above and beyond for customers. This will demonstrate your commitment to delivering an exceptional customer experience, which is crucial for this role.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires full flexibility, emphasising your willingness to work weekends and varied hours can set you apart as a dedicated candidate.
We think you need these skills to ace Department Manager - Hereford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Department Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Management Experience: Emphasise your management experience in customer-facing environments. Provide specific examples of how you have led teams, improved performance, and contributed to profitability in previous roles.
Showcase Customer-First Mindset: Demonstrate your commitment to a customer-first approach. Include examples of how you have prioritised customer satisfaction and created positive experiences in your past positions.
Follow Application Guidelines: Since H&M requests not to attach a cover letter, focus on crafting a strong CV that clearly outlines your skills and experiences. Ensure all information is accurate and relevant to the role before submitting your application through our website.
How to prepare for a job interview at H&M Group
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Understand Sales & Profit KPIs
Familiarise yourself with key performance indicators related to sales and profit. Be ready to discuss how you've used data to drive decisions in previous roles and how you plan to analyse and improve these metrics in your new position.
✨Emphasise Customer Experience
H&M prioritises a customer-first mindset, so be prepared to share specific examples of how you've enhanced customer experiences in your previous roles. Highlight any initiatives you've led that improved customer satisfaction or loyalty.
✨Discuss Health & Safety Awareness
Since ensuring health and safety is crucial, be ready to talk about your experience with compliance and safety standards. Share how you've implemented safety protocols in the past and how you plan to maintain a safe environment for both employees and customers.