DC Business Expert - 3PL in Daventry

We are currently looking for DC Business experts to become part of a fast‑paced 18,000m² omni warehouse environment where some of the most loved fashion brands—Arket, COS, & Other Stories, and Weekday—come together under one roof. Here, teamwork drives success and innovation keeps us moving. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry.

WHAT YOU'LL DO

As a Business Expert you will support 3PL operations and system integration while driving compliance, efficiency, and continuous improvement through collaboration and agile problem-solving. You will:

• Train and support 3PL operators in WMS functionality and key warehouse processes to drive operational excellence according to the H&M standard.
• Oversee system integrations (WMS, WCS, PLC) and ensure their smooth performance to secure daily operations and service continuity.
• Communicate system updates and monitor their implementation, ensuring correct system usage and uninterrupted business operations.
• Ensure effective incident management while maintaining high standards of IT procedures and compliance with H&M guidelines.
• Support the DC Manager and collaborate with local and global stakeholders on operational, system, and project-related initiatives.
• Drive continuous improvement within DC operations and act as a key contact (PSR/NCG), ensuring compliance with safety, sustainability, and service standards.
• Conduct business process audits to ensure alignment with H&M Group standards.

WHO YOU’LL WORK WITH

This role requires strong cross-functional collaboration to ensure system performance, support daily operations, drive improvements, and maintain alignment with business and technical standards. Key Collaborators include, but are not limited to 3PL (external), 3PL-DC Mgr, 3PL DC Controlling Mgr., Transport and Trade Department, Regional Sales and WH Team.

WHO YOU ARE

We are looking for people with:

• Strong understanding of DC technology infrastructure and supporting systems, with the ability to support system-related operations and resolve technical incidents.
• Solid knowledge of warehouse logistics processes and their practical application within a Distribution Center environment.
• Ability to communicate change requests from 3PL to relevant stakeholders and act as a key contact for global functions and local Sales, ensuring compliance with company standards, guidelines, and processes.
• Experience in process optimization and a proactive approach to driving continuous improvement in DC operations.
• Knowledge of compliance, risk, and governance, including conducting business process audits.
• Understanding of inbound and outbound planning, including delivery scheduling and alignment with Merchandising on priorities and stock movements.

And people who are:

• Proactive, solution-oriented, and hands-on in problem-solving and incident management.
• Quick learners, able to understand system updates and effectively share knowledge with others.
• Strong communicators and collaborators, able to work cross-functionally and co-create solutions.
• Agile, adaptable, and open to change, with a growth mindset.
• Inclusive and empathetic, supporting diversity and understanding their impact on others and the wider organization.
• Good command of English and proficiency in MS Office tools, including Excel.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe:

• Staff discount card, usable on all our H&M Group brands in stores and online.
• Help@Hand and Retail Trust – complimentary service which includes remote GP, Mental Health support, physiotherapy and many other benefits.
• Discounted Gym Membership.
• Our employees are included in our H&M Incentive Program - HIP.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here.

Additional information

This role is a full-time, permanent position located in Crick, with access to workspace at our Rugby site. Apply by sending in your CV in English. We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.