At a Glance
- Tasks: Lead a department to enhance sales and deliver an exceptional customer experience.
- Company: Join H&M, a global fashion brand committed to sustainability and growth.
- Benefits: Enjoy staff discounts, flexible hours, and extensive development opportunities.
- Why this job: Make a real impact in fashion while developing your leadership skills.
- Qualifications: Management experience in customer service and a passion for team success.
- Other info: Be part of a diverse team that values inclusion and creativity.
The predicted salary is between 28800 - 43200 £ per year.
This is a maternity cover position offering 39 hours per week. The position is based in H&M Bromley store in the Glades shopping centre.
Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.
Key responsibilities:- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI's for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers' safety.
We are looking for people who have:
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- A Customer-first mindset.
Availability: 7 days fully flexible, weekends included.
Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & DiversityH&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Department Manager (Maternity) - Bromley employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager (Maternity) - Bromley
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with H&M. A friendly chat can lead to insider tips or even a referral that could give you an edge.
✨Tip Number 2
Prepare for the interview by researching H&M's values and recent initiatives. Show us that you’re not just passionate about fashion but also about how we operate as a company. Tailor your answers to reflect our customer-first mindset!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve led a team to success or improved sales. We want to hear how you’ve made a difference in previous roles, so be ready to share those experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the H&M family.
We think you need these skills to ace Department Manager (Maternity) - Bromley
Some tips for your application 🫡
Show Your Leadership Skills: As a Department Manager, we want to see your management experience shine through. Highlight any previous roles where you led a team, focusing on how you motivated and developed your colleagues to achieve their best.
Emphasise Customer Focus: We’re all about putting customers first! Make sure to include examples of how you've created a positive customer experience in your past roles. This will show us that you share our values and understand the importance of customer satisfaction.
Be Data-Driven: Since you'll be analysing Sales & Profit KPIs, it’s crucial to demonstrate your ability to work with data. Share any experiences where you used metrics to drive decisions or improve performance in your department.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you started on your journey with H&M!
How to prepare for a job interview at H&M Group
✨Know Your Numbers
As a Department Manager, you'll need to analyse Sales & Profit KPIs. Brush up on your understanding of these metrics before the interview. Be ready to discuss how you've used data to drive performance in previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your management experience and how you’ve developed your team. Think about specific instances where you provided feedback or training that led to improved performance. This will demonstrate your commitment to a Customer First Experience.
✨Understand H&M's Values
Familiarise yourself with H&M's commitment to inclusion and diversity. Be prepared to discuss how you can contribute to creating an equitable workplace and how your leadership style aligns with their values.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a customer-facing environment. Prepare scenarios where you successfully handled challenges related to health and safety or customer service, showcasing your ability to maintain standards while ensuring a positive experience.