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- Tasks: Engage with customers, assist in-store, and enhance their shopping experience.
- Company: COS offers stylish, high-quality fashion rooted in modern culture and timeless design.
- Benefits: Enjoy a 25% staff discount and access to extensive development opportunities.
- Why this job: Join a vibrant team, learn about fashion, and create memorable customer experiences.
- Qualifications: No prior experience needed; just a passion for fashion and a friendly attitude.
- Other info: Part-time role with 24 hours per week at our Edinburgh store.
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COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. Learn more about COS .
Job Description
As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.
You\’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you\’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they\’re not mandatory.
Qualifications
- Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
- Proactive; you use your initiative to provide customers with a memorable shopping experience
- Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
- You listen to and show interest in others’ ideas and opinions
- You’re honest and genuine in your approach
- You are interested in fashion and trends
- You are communicative, positive and open-minded
- You’re willing to learn and adapt
- You’re collaborative, inclusive and supportive of others
- You have good Englishlanguage skills
Additional Information
This is a part-time position with a contract of 24hours a week based in our Cos, Edinburgh store. Apply by uploading yourCV in Englishas soon as possible
We offer all our employees attractive benefits with extensive development opportunities All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program .
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
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Sales Advisor 24h employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor 24h
✨Tip Number 1
Familiarise yourself with COS's brand values and product offerings. Understanding their commitment to quality and design will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your communication skills by engaging in conversations about fashion trends and customer service scenarios. This will prepare you to provide genuine assistance and create memorable shopping experiences for customers.
✨Tip Number 3
Showcase your proactive nature by thinking of ways to enhance the shopping experience. Consider how you might improve store layout or customer engagement strategies, and be ready to share these ideas during your interview.
✨Tip Number 4
Emphasise your willingness to learn and adapt in your conversations. Highlight any previous experiences where you've successfully collaborated with a team or taken initiative, as this aligns well with COS's values of inclusivity and support.
We think you need these skills to ace Sales Advisor 24h
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with COS and its values. Highlight your understanding of their commitment to quality, craftsmanship, and customer service in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills. Emphasise your ability to create welcoming experiences and your interest in fashion.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and your proactive approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your English language skills are clear and professional, as this is crucial for the role.
How to prepare for a job interview at H&M Group
✨Show Your Passion for Fashion
Make sure to express your genuine interest in fashion and trends during the interview. Share any personal experiences or insights you have about current styles or brands, as this will demonstrate your enthusiasm and alignment with the company's values.
✨Emphasise Customer Service Skills
Highlight your customer service experience, even if it's not directly related to retail. Discuss how you've successfully engaged with customers in the past and provided them with memorable experiences, showcasing your proactive approach to service.
✨Demonstrate Team Spirit
Since collaboration is key in this role, be prepared to discuss examples of how you've worked effectively within a team. Share stories that illustrate your supportive nature and how you contribute to a positive team environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or the specific role. This shows your curiosity and willingness to learn, which are qualities that the employer values highly.
