Operations and Contracts Manager, Corporate Services/Estates, Washington DC.

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View Vacancy – Operations and Contracts Manager, Corporate Services/Estates, Washington DC.

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory

Estates

Job Description (Roles and Responsibilities)

Main purpose of job:

The British Government\’s British Embassy in Washington DC, USA is offering an exciting opportunity to join the Corporate Services, Estates team as an Operations and Contracts Manager. This is a meaningful role which supports and further develops the special relationship between the UK and the US – contributing to work shaping international diplomacy to make a real difference globally.

The US Network offers a unique, career-enhancing opportunity and is committed to supporting its staff through a comprehensive benefits package- including generous leave, competitive insurance options, a top-tier 401(k) program, and access to world-class learning and development resources.

In this role, you will be part of a dynamic international environment spanning the British Government\’s extensive network across the United States and the United Kingdom, which includes the Embassy in Washington, the UK Mission to the United Nations, multiple Consulates, and other Government Offices-comprising over 900 staff and supporting the work of approximately 30 UK government departments and agencies.

As Operations and Contracts Manager in the Corporate Services, Estates team, you will contribute to strengthening UK-US collaboration in Facilities Management area of work. Positioned within the Corporate Services team, you will work closely with internal stakeholders such as His Majesty\’s Ambassador to USA Private Office and Residence teams, 18 different Government Departments and external partners including Facilities Management Professional Organizations. This role supports the UK\’s broader strategic objectives in Corporate Services and Facilities Management and offers valuable experience in international engagement and cross-government collaboration.

We\’re looking for an enthusiastic, proactive, collaborative and detail-oriented professional with experience in Maintenance Operations, Facilities Management and Contract Management. You\’ll bring strong communication and customer engagement skills, supplier management, negotiation and influencing skills. and a commitment to high-quality work, delivering value for money and results and continuous learning.

Roles and responsibilities:

• Assist the Director of Facilities Management (FM) in the annual business plan for FM services at Washington, including setting clear objectives and service requirements for the in-house maintenance team and contracted delivery.
• Develop and maintain productive relationships at Post, including with; the UKB officers housed in the Estate, building users, FCDO directorates & PAGs and representatives of the key contractors, ensuring customer expectations are properly managed.
• Manage the in-house maintenance team, so that their work is carried out in a professional, timely manner and within budget, delivering VfM in line with the set objectives.
• Provide clarity and guidance on Hard and Soft FM delivery and contractual matters as they arise, ensuring a consistent approach is being taken across all Washington contracts and in-house.
• Participate in performance monitoring of in-house and FM contracts including providing input and taking part in the Governance meetings as required.
• When required by the Director of Facilities Management act as the Client for Forward maintenance Register projects, prioritising and managing the delivery from budgeting to operational.
• For all delivery routes (in-house or contractor) allocate and monitor work orders to review if they are completed on time and work closely with key stakeholders to deliver full customer satisfaction where improvements to services needed or excellence in delivery recognised.
• Oversee and audit compliance (H&S, FCDO standards, local legislation) with the FM contractors and in-house teams to maintain a safe and compliant environment in our offices and staff accommodation.
• Review quotations submitted by contractor(s), ensuring that works are delivered in accordance with pricing model and challenge anomalies where necessary and confirm when works are complete so that the AFP (Application For Payment) can progress.
• Maintain regular contact with FCDO peers (including the Regional Contract Managers in Europe and APac) and contractor staff and team leads to share good practice in service provision and operational management.

Resources managed (staff and expenditure):

Line Management of 10 maintenance technicians.

Language requirements:

Proficient English

Essential qualifications, skills and experience

Essential on arrival:

• A comprehensive understanding of the FM market, including contract management and technical facilities, ideally with exposure to international facilities management.
• Health & Safety legislation knowledge.
• Strong communication and customer engagement.
• Supplier management skills.
• Good negotiating and influencing skills.
• Good financial literacy (eg. profit/loss reporting experience).
• Ability to evidence capability against the FCDO core competencies for this position.
• Proficient computer skills/experience with Microsoft suite and specifically with CAFM (Computer Aided Facilities Management) systems.

Desirable qualifications, skills and experience

Desirable skills / experience / qualifications

• Professional qualifications or equivalent in a Property/FM or engineering related subject, and membership of a property/FM related professional body.
• Good knowledge of procurement regulations.
• Construction project management.

Required behaviours

Changing and Improving, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Seeing the Big Picture, Working Together

Application deadline

10 September 2025

Grade

Higher Executive Officer (HEO)

Type of Position

Full-time, Permanent

Working hours per week

40

Region

Americas, Caribbean & Overseas Territories

Country/Territory

United States

Location (City)

Washington

Type of Post

British Embassy

Number of vacancies

1

Salary Currency

USD

Salary

85,358

Type of Salary

yearly

Start Date

3 November 2025

Other benefits and conditions of employment

US State Department requirements, the UK Government in the US has restrictions on the type of visas our non-diplomatic staff may hold. If you are not a US Citizen or a US Permanent Resident, or the dependent of a diplomat (with an EAD card), you may not be eligible for employment with the UK government. We cannot accept student Visas (J1, F or M) nor other forms of work Visas (I, H, P). If you hold a work visa it is best to check on your eligibility to work for a foreign government before applying for a position.

You may refer to our website for additional information: https://www.gov.uk/guidance/living-in-the-usa.

All selected candidates are subject to background checks and will require a security clearance prior to starting work.

Please note: The British Embassy and its US Network is committed to all employee\’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).

The UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.

Please note that the tax arrangements imposed by the US on staff working for foreign governments, as well as those imposed by the UK Treasury on British and dual nationals working for the UK Government overseas, are atypical. The UK Government cannot withhold taxes (including FICA) on behalf of a US taxpayer. Instead, a US taxpayer is required to file taxes as if they are self-employed, and a FICA allowance is granted for those required to pay the employer contribution. Certain categories of staff (for example dual UK-US nationals and some visa holders) who work at Consulates General are not subject to US taxes. For those not subject to US taxes the UK Government reduces gross pay to a level broadly equivalent to taxed net pay. There are also social security implications for dual UK-US nationals. Please keep all this in mind when looking at the salary and the benefits package. If you are offered a job with the UK\’s US Network you will be given further tax and social security information relevant to your personal circumstances and place of work; you are advised to consider this information and its impact on your circumstances carefully – potentially with the advice of a tax professional – before accepting a job.

Working Patterns:

This position is salaried, and is full time in the office, Monday to Friday 0730-1600. Occasional out of hours working and weekends may be required during any project works.

Additional information

Closing date of receiving applications is before 23:55 (Local Time) on 10 September 2025

All applicants must fully complete the online application form, including the sections for employment and educational details, experience, and behaviour-based questions. Only those applications that contain all required information will be considered. To ensure the sift process remains anonymous, please do not include any personally identifiable information in your application form.

Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.

Appointable candidates who were unsuccessful may be placed on a \’reserve list\’. If during the reserve period of 6months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

Internal candidates must inform their supervisor before they apply to a different position.

Learning and Development

The British Embassy and its US Network is committed to all employee\’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

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