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- Tasks: Provide essential admin support and customer service to tribunal users and judiciary.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Dynamic role with opportunities for part-time and hybrid working arrangements.
- Why this job: Make a real difference in people's lives while supporting the justice system.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 22000 - 29000 £ per year.
General Information
- Salary: £25,582
- Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
- Location: Glasgow Region, Scotland
- Closing Date: 17-Feb-2026
- Post Type: Permanent
- Civil Service Grade: AO
- Number of jobs available: 10
- Reserve List: 12 Months
- Job ID: 14064
Descriptions & requirements
Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to tribunal users, judiciary and management.
About us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland. Our roles support our tribunal users and colleagues within HMCTS, helping people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role: Tribunals are specialist courts whose judges and members hear a wide range of cases, such as tax, employment, and immigration and asylum. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the tribunal system or provide support to other functions within HMCTS.
Your skills and experience: With a friendly and approachable manner, you will have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You will be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You will enjoy working in a fast-paced environment and helping court users navigate the justice system.
Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, which meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
Location: This role will be based at Glasgow Tribunal Centre, G2 8GT. Occasional travel may be required to venues across Scotland.
Interviews: Interviews will be conducted in person. Requests for virtual interviews and alternate dates will only be considered in exceptional circumstances or as part of a reasonable adjustment.
Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Additional Information: The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Admin Officer in Glasgow employer: HM Courts & Tribunals Service
Contact Detail:
HM Courts & Tribunals Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer in Glasgow
✨Tip Number 1
Get to know the company! Research HMCTS and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. Since this role involves customer service, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the work culture, plus it might just give you an edge when applying through our website.
✨Tip Number 4
Be ready for the interview! Prepare examples of how you've handled administrative tasks or customer interactions in the past. This will help you demonstrate your skills and experience effectively.
We think you need these skills to ace Admin Officer in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Admin Officer role. Highlight your administrative support experience and customer service skills, as these are key to what we’re looking for.
Craft a Strong Statement of Suitability: This is your chance to shine! Use the statement of suitability to explain why you’re the perfect fit for the role. Be clear, concise, and make sure to link your experiences to the job description.
Show Off Your Communication Skills: Since good written communication is essential for this role, ensure your application is well-structured and free from errors. We want to see that you can communicate effectively, just like you would in the job!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to do!
How to prepare for a job interview at HM Courts & Tribunals Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Officer role and its responsibilities. Familiarise yourself with HMCTS's mission and values, as well as the specific duties you'll be performing. This will help you articulate how your skills align with the job.
✨Showcase Your Communication Skills
As an Admin Officer, strong written and verbal communication is key. Prepare examples of how you've effectively communicated in previous roles, whether through emails, phone calls, or face-to-face interactions. Be ready to demonstrate your friendly and approachable manner during the interview.
✨Demonstrate Your Organisational Skills
The ability to organise and prioritise tasks is crucial for this role. Think of specific instances where you've successfully managed multiple tasks or projects. During the interview, share these examples to highlight your time management skills and adaptability in a fast-paced environment.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by Admin Officers, or the training opportunities available. This shows your genuine interest in the role and helps you assess if it's the right fit for you.