Usher - Manchester Crown Court (Minshull Street)

Overview

General Information

Salary £25,012
Working Pattern Full Time, Part Time
Vacancy Approach External
Location Manchester
Region North West
Closing Date 19-Sep-2025
Post Type Permanent
Civil Service Grade AA
Number of jobs available 1
Reserve List 12 Months
Job ID 9557

Job Description

Proud to serve. Proud to keep justice going. The Court Usher is a pivotal role in court proceedings and a vital link between court users and the Judiciary to ensure the smooth running of the hearings.

Your role

You will be an essential first point of contact for all the court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses and their legal representatives; prepare court/hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.

Your Skills And Experience

With a friendly and approachable manner, youll possess strong communications skills, with the ability to assist and address court users in a clear and confident manner. Youll have the ability to multi-task, prioritise and organise your own time undertaking some administrative tasks. Youre comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages. You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.

Further Details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, and they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.

Applications for part-time working would be considered; however due to the nature of the role the minimum hours would be 30 hours over 5 days.

Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are applying for a Skilled Worker Visa for the first time. The Department cannot sponsor you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules. You can read more about Skilled Worker visas and the eligibility criteria.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation), a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Nationality & Diversity
The Civil Service is committed to attract, retain and invest in talent. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service recruitment principles. Details on diversity and inclusion, veterans, redeployment and nationality rules are provided in the following sections.

Benefits

• Annual Leave 25 days on appointment, rising to 30 days after five years\’ service. Part-time leave pro-rata.
• Pension Civil Service pension schemes available.
• Training Extensive training and development opportunities.
• Networks Employee networks for minority groups and allies.
• Support Family friendly policies, flexible benefits, childcare information and related schemes.

Application & Selection

Interview dates are in person, expected during the week commencing 6 October 2025. Evidence of experience will be assessed via CV/Work History. Behavioural criteria include Communicating and Influencing, Managing a Quality Service. Use of Artificial Intelligence: any evidence submitted must be truthful and accurate. DBS Enhanced level of security checks required.

Contact & Additional Info

Contact MoJ: 0345 241 5359 (Mon–Fri 8am–6pm) or email. Reference: 9557. Job Description attachment available.