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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch administrative support and customer service.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice in England and Wales.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Make a real impact in people's lives while developing your leadership skills.
- Qualifications: Experience in administration and strong communication skills are essential.
- Other info: This is a permanent role with a competitive salary and growth potential.
The predicted salary is between 22800 - 25200 £ per year.
Join to apply for the Team Leader – Nottingham role at HM Courts & Tribunals Service (HMCTS)
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General Information
- Salary: £28,312 – £30,011
- Working Pattern: Full Time, Part Time, Flexible Working
- Vacancy Approach: External
- Location: Nottingham
- Region: East Midlands
- Closing Date: 15-Aug-2025
- Post Type: Permanent
- Civil Service Grade: EO
- Number of jobs available: 1
Descriptions & requirements
Job description
Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary, and management.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil, and family Courts and Tribunals in England and Wales. We support our service users and colleagues within HMCTS, helping people and businesses access justice. We are looking for individuals committed to public service and making a difference in people\’s lives. If you are interested in developing a career with purpose, please apply.
Your role
Leading your team, you\’ll focus on the team\’s area of work, prioritising and organising work, and ensuring your team is fully skilled to meet objectives. As an effective Team Leader, you will recognise the importance of the team\’s wellbeing and motivate your team to succeed.
You will contribute to the delivery of operational, performance, and service standards targets, and provide statistical data for management and judiciary. Your attention to detail and desire for continuous improvement are key. Monitoring and analysing performance, conducting reviews, and recommending improvements are essential, as is managing change and implementing new initiatives and legislation.
This is a challenging and rewarding role, vital to the smooth running of operations throughout HMCTS. We are committed to developing your leadership skills through our HMCTS leadership programmes and resources.
Your Skills and Experience
- Ability to motivate and support your team to deliver excellent customer service and achieve performance goals.
- Experience in an administrative role in a customer-focused environment.
- IT proficiency with the ability to learn new technologies and software.
- Excellent communication, organisational, and prioritisation skills.
Please refer to the job description attachment for more information.
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Team Leader - Nottingham employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Nottingham
✨Tip Number 1
Familiarise yourself with the core values and mission of HM Courts & Tribunals Service. Understanding their commitment to public service will help you align your responses during interviews and demonstrate your passion for making a difference.
✨Tip Number 2
Highlight any previous leadership experience you have, especially in customer-focused environments. Be ready to share specific examples of how you've motivated teams and improved performance, as this is crucial for the Team Leader role.
✨Tip Number 3
Prepare to discuss your approach to managing change and implementing new initiatives. The ability to adapt and lead your team through transitions is vital, so think of instances where you've successfully navigated such challenges.
✨Tip Number 4
Brush up on your IT skills and be ready to discuss your proficiency with various technologies. Since the role requires learning new software, showcasing your adaptability and eagerness to learn can set you apart from other candidates.
We think you need these skills to ace Team Leader - Nottingham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Team Leader position at HM Courts & Tribunals Service. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Leadership Experience: Emphasise any previous leadership roles or experiences in your CV and cover letter. Provide specific examples of how you have motivated teams, improved performance, or delivered excellent customer service.
Showcase Relevant Skills: Make sure to showcase your administrative skills and IT proficiency. Mention any relevant software or technologies you are familiar with, as well as your ability to learn new systems quickly.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for public service and your commitment to making a difference. Use this opportunity to explain why you want to work for HMCTS and how you can contribute to their mission.
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've motivated and supported your team in previous roles, highlighting any successful outcomes.
✨Understand the Role of HMCTS
Familiarise yourself with the mission and operations of HM Courts & Tribunals Service. Being able to discuss their role in delivering justice and how you can contribute will show your commitment to public service.
✨Highlight Customer Service Experience
Since the role involves delivering excellent customer service, be prepared to discuss your experience in customer-focused environments. Provide examples of how you've handled challenging situations and ensured customer satisfaction.
✨Prepare for Performance Metrics Discussion
The job requires monitoring and analysing performance. Be ready to talk about how you've used data to drive improvements in your previous roles. Discuss any relevant metrics you've worked with and the impact of your recommendations.
