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For Companies At a Glance
- Tasks: Assist court users and ensure smooth court proceedings.
- Company: Join HM Courts & Tribunals Service, making a difference in people's lives.
- Benefits: Generous annual leave, flexible working, and extensive training opportunities.
- Why this job: Be the first point of contact in court and support justice delivery.
- Qualifications: Strong communication skills and ability to multitask effectively.
- Other info: Hybrid working options available with excellent career growth potential.
The predicted salary is between 25012 - 25012 £ per year.
General Information
- Salary: £25,012
- Working patterns: Full Time, Part Time, Part Time/Job Share, Flexible Working
- Location: Swindon, South West
- Closing date: 02-Feb-2026
- Job type: Permanent
About Us
HM Courts & Tribunals Service (HMCTS) administers criminal, civil and family courts and tribunals across England and Wales. We support service users and colleagues, aiming to deliver justice and make a difference to people's lives.
Role Overview
The Court Usher is a pivotal role in court proceedings, acting as the essential first point of contact for all court users and bridging the organisation with the judiciary.
Responsibilities
- Assist court users, including vulnerable witnesses and their legal representatives
- Prepare court and hearing rooms, complete necessary documentation, and ensure hearings run efficiently
- Maintain accurate and up-to-date court documents using IT systems
- Carry out general clerical tasks as required to support HMCTS operations
- Manage own time and responsibilities within the team, reporting to management as needed
Skills & Experience
- Strong communication and interpersonal skills with a friendly, approachable manner
- Ability to multitask, prioritise and organise own workload effectively
- Comfortable using IT, with a keen eye for detail in document accuracy
- Capability to adapt to new software packages and learning new systems quickly
- Professional, calm, and reassuring presence in challenging situations
Working Arrangements
- Standard full-time hours are 37 hours per week; part-time, flexible, and job-sharing arrangements are considered
- Saturdays and Bank Holidays are required; a day off in lieu may be allocated where applicable
- No requirement to work Sundays, Good Friday, or Christmas Day
- Hybrid working is permitted, with a minimum of 60% of time required to be spent in an office
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas. Eligibility depends on having held a Skilled Worker visa prior to 22 July 2025.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years of service
- Scheme to buy/sell up to three days of leave each year
- Paid public holidays and one privilege day; pro-rata for part-time and job-share posts
- Choice of Civil Service pension schemes
- Extensive training and development opportunities
- Employee-run networks for minority and disabled staff, as well as other communities
- Family-friendly policies, flexible benefits, and various leave entitlements
- Free annual sight tests for employees using computer screens
Eligibility
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries with the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and settled or pre-settled family members
- EU nationals with valid settlement applications under the EU Settlement Scheme
- Individuals with limited or indefinite leave to remain, eligible to apply for the EU Settlement Scheme before 31 December 2020
- Turkish nationals and certain family members with accrued right to work in the Civil Service
Reserve List
A reserve list may be held for up to 12 months for further appointments.
Recruitment & EEO Statement
We recruit by merit, with a commitment to fairness, inclusivity and equal opportunity. The Civil Service Code governs behaviour. Complaints can be made to the Ministry of Justice or the Civil Service Commission. We are a Disability Confident employer and welcome reasonable adjustments during the recruitment process.
Court Usher in Swindon employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher in Swindon
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how court proceedings work and the role of a Court Usher. This will help you feel more confident during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! As a Court Usher, you'll be interacting with various people, including vulnerable witnesses. Role-play scenarios with friends or family to get comfortable with different situations you might face.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experiences where you've successfully managed multiple tasks at once. This will demonstrate your organisational skills and ability to handle the fast-paced court environment.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way for us to keep track of your application and ensure you’re considered for the role.
We think you need these skills to ace Court Usher in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Court Usher role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your interpersonal skills in your application. We love a friendly and approachable vibe!
Be Detail-Oriented: Pay close attention to the details in your application. Accuracy is crucial, especially when it comes to court documents. We appreciate candidates who take the time to double-check their work!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Court Usher. Familiarise yourself with the court processes and the importance of your role in supporting vulnerable witnesses and ensuring smooth proceedings.
✨Showcase Your Communication Skills
As a Court Usher, strong communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Practice articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Your IT Savvy
Since you'll be maintaining court documents using IT systems, be ready to discuss your experience with technology. Highlight any specific software you've used and express your willingness to learn new systems quickly.
✨Exude Professionalism and Calmness
The court environment can be stressful, so it's crucial to convey a calm and reassuring presence. Think of scenarios where you've managed stress effectively and be prepared to share these experiences to illustrate your ability to handle pressure.
