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- Tasks: Assist the public with financial penalties and provide empathetic support over the phone.
- Company: Government authority focused on delivering justice through effective public service.
- Benefits: Permanent position with competitive salary and flexible working options.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Excellent communication and organisational skills required.
- Other info: Join a dedicated team in a busy, dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
A government authority responsible for courts is seeking a Contact Centre Operator. You will provide vital assistance to the public regarding financial penalties, ensuring empathy and understanding during calls.
The role demands excellent communication and organizational skills, with the opportunity to work flexibly in a busy environment. You will be part of a committed team dedicated to delivering justice through effective support.
A permanent position with a competitive salary is offered in Newport, Wales.
Public Service Officer - Courts & Tribunals Contact Centre employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Service Officer - Courts & Tribunals Contact Centre
✨Tip Number 1
Research the role and the organisation before your interview. Understanding the values of the government authority and how they relate to the courts will help you connect your skills to their mission. We want you to show that you're not just another candidate, but someone who genuinely cares about delivering justice.
✨Tip Number 2
Practice your communication skills! Since this role involves assisting the public, being able to convey empathy and understanding is key. We suggest doing mock calls with friends or family to get comfortable with handling different scenarios that might come up in the contact centre.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you had to manage multiple tasks or handle stressful situations. We want you to demonstrate that you can thrive in a busy environment while keeping everything on track.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to make a difference in the community, so let’s get your application in and show us what you’ve got!
We think you need these skills to ace Public Service Officer - Courts & Tribunals Contact Centre
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with callers. Use examples that demonstrate your understanding of sensitive situations, especially when dealing with financial penalties.
Communicate Clearly: Since excellent communication is key for this role, ensure your application is clear and concise. Avoid jargon and keep your language straightforward, just like you would when speaking to someone on the phone.
Organisational Skills Matter: Don’t forget to mention your organisational skills! Share specific instances where you’ve successfully managed multiple tasks or handled busy environments, as this will show us you can thrive in a contact centre setting.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Public Service Officer in the Courts & Tribunals Contact Centre. Familiarise yourself with the types of financial penalties you’ll be discussing and the common queries the public might have. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since the role requires a lot of interaction with the public, it’s crucial to convey empathy during your interview. Prepare examples from your past experiences where you’ve successfully handled sensitive situations or provided support to someone in need. This will highlight your ability to connect with callers and provide the understanding they require.
✨Demonstrate Communication Skills
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to refine your responses. Remember, it’s not just about what you say, but how you say it—your tone and body language matter too!
✨Prepare for Flexibility Questions
Given the busy environment of a contact centre, be ready to discuss your flexibility and adaptability. Think of instances where you’ve had to adjust quickly to changing circumstances or manage multiple tasks at once. This will reassure the interviewers that you can thrive in a dynamic setting while maintaining high-quality support.
