Admin Officer in Peterborough

General Information

Salary £25,582

Working Pattern Full Time

Vacancy Approach External

Location Peterborough

Region South East

Closing Date 03-Feb-2026

Post Type Permanent

Civil Service Grade AO

Number of jobs available 7

Reserve List 12 Months

Job ID 13964

Descriptions & requirements

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in-house computer system and data input
• Resulting courts accurately, interpreting accurately the information required on a court file
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations

Your Skills And Experience

With a friendly and approachable manner, you will have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You will be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You will enjoy working in a fast-paced environment and helping court users navigate the justice system.

Please refer to the job description attachment for more information.

Please make sure that you include your current duties and responsibilities in your CV.

Further Details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, provided they meet the demands of the role and business needs and are agreed prior to appointment.

Due to the nature of the role, this position can only be offered as full time working Monday-Friday.

Skilled Worker Visa

From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria with a lower salary can be considered. If you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules as applied in the UK and Civil Service. Please go to www.gov.uk/skilled-worker-visa for more information.

Occasional Travel To Other Courts

For this post, occasional travel to other courts may be required for cover when needed.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business needs allow. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (note: this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its pay scale. This will be at either a HQ building (subject to desk allocation), a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved to its locations respective pay scale. Any legacy arrangements/locations will need to be amended.

Some of MoJ terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on \’modernised\’ terms in their current post or onto \’unmodernised\’ MoJ terms if they are on \’unmodernised\’ terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Benefits

• Annual Leave: 25 days on appointment, increasing to 30 days after five years of service. A scheme to buy or sell up to three days leave each year is available. Leave for part-time and job-share posts is pro-rata.
• Pension: Civil Service offers a choice of pension schemes.
• Training: Opportunities for training and development.
• Networks: Employee networks for minority groups to provide advice and feedback to management.
• Support: Family-friendly policies, flexible benefits, childcare support information, paid parental leave, and other options.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles. If you feel the process breached the recruitment principles, you may raise a formal complaint following the process outlined by the Civil Service.

Diversity & Inclusion

The Civil Service is committed to attracting, retaining and investing in talent. Details are available in the Civil Service Diversity and Inclusion Strategy.

Nationality Rules

This job is broadly open to the following groups: UK nationals, nationals of Ireland, Commonwealth nationals with right to work, EU/EEA/Swiss nationals and family members with settled or pre-settled status, visa holders under applicable categories, and other listed groups. For full details, see the official guidance on nationality rules at gov.uk.

Contact Information

MoJ: If you require assistance please call 0345 241 5359 (Monday to Friday 8am – 6pm) or email. Quote job reference: 13964.

HMPPS: If you require assistance please call 0345 241 5358 (Monday to Friday 8am – 6pm) or email. Quote job reference: 13964.

Important: Submitting content that is copied or plagiarised may result in your application being withdrawn. You will be able to request reasonable adjustments to the recruitment process within the application form.