At a Glance
- Tasks: Lead a team to ensure efficient operations and deliver customer-focused services.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice in England and Wales.
- Benefits: Enjoy 25 days annual leave, pension, training, and flexible working options.
- Other info: Hybrid working available; part-time and flexible hours welcomed.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in senior operations management and strong leadership abilities required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
General Information Salary £42,914 - £46,182; Working Pattern Full Time, Part Time/Job Share; Vacancy Approach Cross Government; Location Liverpool; Region North West; Closing Date 17-Oct-2025; Post Type Permanent; Civil Service Grade SEO; Number of jobs available 1; Reserve List 12 Months; Job ID 10401
Descriptions & requirements
Proud to serve. Proud to keep justice going. Our Operations Managers play a crucial role helping deliver justice and you will be accountable for day to day operations across the Liverpool Civil and Family Court. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice.
About Your Role
Liverpool Civil and Family Court sits within HMCTS NW and you will be responsible for the strategic oversight of Liverpool Civil and Family Court, supporting your Cluster Manager to meet operational needs and deliver cluster performance objectives.
You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement.
Leading a team of Delivery Managers to provide a consistent and customer-focused service, you’ll drive a collaborative culture across the cluster, ensure effective deployment of resources and manage an allocated budget to control delegated expenditure, ensuring efficiencies are made.
About You
You\'re a resilient and positive leader who thrives on delivering effective and efficient services and enjoys working with a variety of stakeholders. You lead by example, coaching and developing your team in setting local priorities and objectives to achieve National/Regional and Area strategies and plans.
You\'re able to work collaboratively with other Operations Managers in the cluster to manage conflicting demands on the business and able to reprioritise local and regional goals where required.
Skills And Experience
- Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.
- Strong leadership skills with a track record of leading teams through change.
- Excellent communication and influencing skills, with the ability to maintain relationships at all levels.
- Experience in budget management and resource allocation.
If you are ready to take on a challenging and rewarding role apply today
Please refer to the job description attachment for more information.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, and they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This could be at an HQ building (subject to desk allocation), a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved to its location’s pay scale. Some MoJ terms and conditions of service are changing as part of Civil Service reform. Details will be available if an offer is made.
MoJ candidates on a specialist grade will be able to retain their grade on lateral transfer. All candidates currently in receipt of Mark Time/Pay Protection should ensure familiarity with the new policy on permanent and temporary promotion.
Benefits & Flexibility
The MoJ offers a range of benefits including: annual leave (25 days on appointment, increasing to 30 after five years), the ability to buy or sell up to three days leave, paid holidays, and a privilege day. Leave for part-time and job-share posts will be calculated pro-rata. Pension, training, and networks are available.
flexible working hours; the Civil Service Code; recruitment on merit; diversity and inclusion; redeployment opportunities; nationality rules; and other policies are described.
Contact & How to Apply
Contact information: MoJ 0345 241 5359 (Mon-Fri 8am-6pm) or email; Please quote job reference 10401. HMPPS 0345 241 5358 (Mon-Fri 8am-6pm) or email; Please quote job reference 10401. Job Description Attachment: SEO-Operations-Manager Job Description.docx.
Selection process includes: online application, Statement of Suitability, and interview using MS Teams. Be prepared for leadership, Seeing the Big Picture, and Communicating and Influencing assessments. You may be asked to provide evidence of experience and also undergo DBS/CTC checks.
Equality, diversity and inclusion statements and Redeployment Interview Scheme information are included.
Operations Manager - Liverpool Civil and Family Court employer: HM Courts & Tribunals Service (HMCTS)
HM Courts & Tribunals Service (HMCTS) is an exceptional employer, offering a supportive work culture that prioritises public service and the delivery of justice. Located in Liverpool, this role as Operations Manager provides opportunities for professional growth through leadership development and collaboration with diverse stakeholders, all while enjoying flexible working arrangements and generous benefits such as annual leave and pension schemes. Join us to make a meaningful impact in people's lives while advancing your career in a dynamic environment.
Contact Details:
HM Courts & Tribunals Service (HMCTS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Liverpool Civil and Family Court
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMCTS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations management. Think about how you’ve led teams through change and managed budgets. We want you to shine!
✨Tip Number 3
Show off your leadership skills during the interview! Share specific examples of how you've collaborated with others and tackled conflicting demands. This is your time to demonstrate your strategic oversight.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at HMCTS.
We think you need these skills to ace Operations Manager - Liverpool Civil and Family Court
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've led teams through change and delivered effective services, so share specific examples that showcase your skills.
Be Customer-Focused:Since this role is all about providing a customer-focused service, let us know how you've prioritised customer needs in your previous roles. We love seeing candidates who understand the importance of collaboration and service delivery.
Budget Management Matters:Don’t forget to mention your experience with budget management and resource allocation. We’re looking for someone who can effectively manage an allocated budget, so any relevant experience you have will definitely catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of the Liverpool Civil and Family Court. Familiarise yourself with their strategic goals, recent changes, and how they align with HMCTS's objectives. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully led teams through change in the past. Use specific examples that highlight your ability to coach and develop team members, as well as how you manage conflicting demands while maintaining a customer-focused service.
✨Budget Management is Key
Since budget management is a crucial part of this role, come ready to discuss your experience with resource allocation and controlling expenditure. Share examples of how you've effectively managed budgets in previous roles and the impact it had on operational efficiency.
✨Practice Your Communication Skills
Given the importance of communication and influencing skills in this position, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've maintained relationships at all levels and how you would collaborate with other Operations Managers to achieve cluster performance objectives.
