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For Companies At a Glance
- Tasks: Lead a team to deliver excellent customer service and administrative support.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Enjoy flexible working, generous annual leave, and extensive training opportunities.
- Why this job: Be part of a vital role in delivering justice and supporting your community.
- Qualifications: Experience in administration and strong leadership skills are essential.
- Other info: Opportunities for career growth and a supportive work environment await you.
The predicted salary is between 25000 - 31000 £ per year.
Overview
Salary: £29,303 - £31,061.
Working pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working.
Location: Northampton, East Midlands.
Vacancy Type: External.
Post Type: Permanent.
Civil Service Grade: EO.
Job ID: 14025.
Closing Date: 10-Feb-2026.
Reserve List: 12 Months.
Role Description
Team Leaders play a critical role in helping deliver justice. You will demonstrate and develop your leadership skills, ensuring your team delivers excellent administrative support and customer service to service users, judiciary and management.
About Us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our National Services manage centralised administrative and contact functions (telephone helpdesks) in HMCTS. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
Your Role
- Lead your team, prioritise and organise work, and ensure the team is fully skilled to meet objectives.
- Recognise the importance of the team’s wellbeing and motivate your team to succeed.
- Contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team, mediators and judiciary.
- Monitor and analyse performance areas and trends, review procedures and practices, and recommend improvements.
- Navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role key to the smooth running of operational functions throughout HMCTS. We offer leadership development through the HMCTS leadership offer, including development programmes and bite-size guides to help you lead, guide and inspire others.
Skills And Experience
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience in an administrative role in a customer-focussed environment.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
Further Details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer-facing and office-based to provide HMCTS services to the public. Standard full-time hours are 37 per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing patterns, subject to the role and business needs. The minimum working hours per week for this role are 20.
Occasional Travel
Occasional travel to other National Services sites may be required.
Visa and Right to Work
This role is not eligible for new Skilled Worker visas. From 22 July 2025, changes to the Skilled Worker visa route apply. If you have held a Skilled Worker visa previously, eligibility will be assessed during vetting checks. If you have not held a Skilled Worker visa before the changes, you should consider your options for obtaining or maintaining the right to work in the UK. You must have and maintain the legal right to live and work in the Civil Service and the United Kingdom. The Department will comply with UK Immigration Rules.
Working Arrangements & Benefits
The MoJ offers Hybrid Working where possible. This is informal, non-contractual flexible working blending base location, other MoJ sites and/or home. A minimum of 60% of working time is expected in an office, subject to local capacity. Some roles may not be suitable for Hybrid Working; arrangements are discussed and agreed with the successful candidate. Nationally advertised roles will be appointed to the nearest viable office to home postcode, on its pay scale. For current MoJ employees, base location may be changed accordingly. MoJ terms and conditions are subject to Civil Service reform where applicable. Flexible working patterns are considered in line with the MoJ Flexible Working policy.
Benefits
- Annual Leave: 25 days on appointment, increasing to 30 days after five years’ service. Pro-rata for part-time posts.
- Pension: Civil Service pension schemes available with options to suit you.
- Training: Extensive training and development opportunities.
- Networks: Employee networks for minority groups and allies.
- Family-friendly policies, flexible benefits, and childcare support options.
- Employee support, including access to professional development and wellbeing initiatives.
Additional Information
Fair recruitment on merit. The Civil Service is committed to Diversity & Inclusion. We support veterans via the Veterans Guaranteed Interview initiative and Redeployment schemes where applicable. For nationality requirements, see Civil Service Nationality Rules.
Application Process & Contacts
For assistance, contact MoJ at 0345 241 5359 (Mon-Fri, 8am–6pm) or email. Reference: 14025.
Team Leader Civil National Business Centres (CNBC) - Northampton employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Civil National Business Centres (CNBC) - Northampton
✨Tip Number 1
Get to know the company! Research HMCTS and understand their mission in delivering justice. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've motivated a team or improved performance. Be ready to share these stories during your interview to demonstrate your capability as a Team Leader.
✨Tip Number 3
Network like a pro! Connect with current or former employees of HMCTS on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process or what the team is really like.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at HMCTS and ready to contribute to public service.
We think you need these skills to ace Team Leader Civil National Business Centres (CNBC) - Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Team Leader. We want to see how you can motivate a team and deliver excellent customer service, so don’t hold back!
Showcase Your Leadership Skills: In your written application, emphasise any previous leadership roles or experiences. We’re looking for someone who can inspire and guide a team, so share examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and is considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Team Leader role at HMCTS. Familiarise yourself with their mission and values, especially how they relate to delivering justice. This will help you articulate how your skills and experiences align with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've motivated and supported a team in the past. Highlight your ability to prioritise tasks and manage performance effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Since this role is customer-facing, be ready to share instances where you've provided exceptional customer service. Discuss how you handle difficult situations and ensure that your team meets service standards, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, leadership development opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
