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For Companies At a Glance
- Tasks: Support justice by engaging with people in challenging situations and exploring resolution options.
- Company: Join HM Courts & Tribunals Service, a key player in delivering justice across England and Wales.
- Benefits: Enjoy a competitive salary, generous annual leave, and extensive training opportunities.
- Why this job: Make a real difference in people's lives while developing valuable skills in a dynamic environment.
- Qualifications: Excellent customer service skills and a UK driving licence are essential.
- Other info: Flexible working options available, including part-time and hybrid arrangements.
The predicted salary is between 22000 - 29000 £ per year.
Join to apply for the Bailiff - Manchester County Court role at HM Courts & Tribunals Service (HMCTS). The vacancy is permanent, full time, and based in Manchester, North West.
General Information
- Salary: £25,582
- Working pattern: full time (37 hours per week)
- Closing date: 09‑Jan‑2026
- Job ID: 12675
Job Description
Proud to Serve. Proud to keep justice going. As a Bailiff you will play a vital role on the front line, dealing with people at challenging points of their lives. You will visit people in their homes and businesses, calmly explaining our role and exploring options for resolution.
About HMCTS – A Ministry of Justice agency delivering justice across England and Wales. We support a fair, efficient, accessible system for all.
Interview Process – We provide advance interview questions for selected candidates, and the panel will ask follow‑up questions to explore experiences in depth.
Assessed Behaviours
- Making Effective Decisions
- Managing a Quality Service
- Communicating & Influencing
Your Role
You should have excellent customer service skills, a preference for work away from an office and the ability to lead confidently in emotionally charged situations. Planning and workload management are important; adaptability is essential.
Training & Support
You will receive full bailiff training, court case management systems training, mentoring, PPE, safety training, and a allowances package including a £2,000 per annum role‑specific allowance.
Driving and Car Use
A UK driving licence is required with an own car at offer. After probation you may use a lease car. Fuel allowances are paid.
Further Information
The role offers flexible part‑time options; minimum 30 hours per week over 5 days if applicable. Working arrangements can include hybrid (60% office).
Benefits
- Annual leave: 25 days (increase to 30 after 5 years)
- Pension scheme
- Extensive training opportunities
- Family‑friendly policies, flexible benefits, paid parental leave, and various supportive networks
Diversity & Equality
HMCTS is an equal opportunity employer, welcoming applicants from all backgrounds including nationalities, protected groups, and veterans. We are disability confident and provide reasonable adjustments.
Nationality Requirements
- UK nationals and nationalities of the Republic of Ireland.
- Commonwealth countries with right to work in the UK.
- EU, Switzerland, Norway, Iceland, or Liechtenstein (with settled or pre‑settled status).
- Individuals with limited or indefinite leave to remain, eligible to apply for EUSS on or before 31 December 2020.
- Turkish nationals and certain family members with right to work in the Civil Service.
Bailiff - Manchester County Court employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bailiff - Manchester County Court
✨Tip Number 1
Get to know the role of a Bailiff inside out. Research what it means to work in emotionally charged situations and how to communicate effectively with people facing challenges. This will help you stand out during interviews.
✨Tip Number 2
Practice your interview skills! We recommend doing mock interviews with friends or family, focusing on the assessed behaviours like decision-making and managing quality service. The more comfortable you are, the better you'll perform.
✨Tip Number 3
Showcase your customer service skills. Think of examples from your past experiences where you've had to manage difficult situations or resolve conflicts. This is key for a role that involves dealing with people at tough times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have additional resources and tips available there to help you land that job.
We think you need these skills to ace Bailiff - Manchester County Court
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Bailiff. We want to see how you can handle challenging situations and provide excellent customer service.
Showcase Your Communication Skills: Since you'll be dealing with people in tough situations, it's crucial to demonstrate your ability to communicate effectively. Use examples from your past experiences that showcase your influencing and negotiating skills.
Be Honest About Your Experience: If you have experience in similar roles or environments, let us know! But if you're new to this type of work, that's okay too. Just be clear about what you've done and how it prepares you for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Bailiff at HMCTS. Familiarise yourself with the job description and think about how your skills align with the requirements, especially in managing emotionally charged situations.
✨Prepare for Behavioural Questions
Since the panel will ask follow-up questions to explore your experiences, practice answering behavioural questions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on examples that showcase your decision-making and customer service skills.
✨Showcase Your Communication Skills
As a Bailiff, effective communication is key. During the interview, demonstrate your ability to explain complex information clearly and calmly. Think of scenarios where you've had to influence or negotiate with others, and be ready to share those experiences.
✨Be Ready for Adaptability Questions
Given the nature of the role, adaptability is crucial. Prepare to discuss times when you've had to adjust your approach in challenging situations. Highlight your planning and workload management skills, as these will be important in your day-to-day duties.
