Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver excellent customer service and achieve performance targets.
- Company: Join HMCTS, a key player in the Civil Service with a commitment to public service.
- Benefits: Enjoy flexible working hours, annual leave, pension options, and training opportunities.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in customer-focused admin roles and strong communication skills are essential.
- Other info: Opportunities for part-time and flexible working arrangements available.
The predicted salary is between 29303 - 31061 £ per year.
Salary £29,303 - £31,061. Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working. Location: Loughborough, East Midlands. Closing Date: 27-Jan-2026. Post Type: Permanent. Civil Service Grade: EO. Number of jobs available: 1. Reserve List: 12 Months. Job ID: 13591.
Your role and responsibilities:
- Leading your team, you'll focus on the team's area of work, ensuring that work is prioritised and organised and that your team is fully skilled to meet objectives.
- As an effective Team Leader, you recognise the importance of the team's overall wellbeing and can motivate your team to succeed.
- You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team, mediators and judiciary.
- Your keen eye for detail and desire for continuous improvement are key to your success.
- Monitor and analyse performance areas and trends, conduct ongoing reviews of procedures and work practices, and be prepared to recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We are committed to helping you develop your leadership skills through our HMCTS leadership offer, which provides activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.
Your Skills and Experience:
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer-focused environment.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively.
Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ Flexible Working policy. There will be no requirement for Saturday or Bank Holiday working, and overtime will not be available.
Occasional travel to other Courts nationally may be required when needed.
This role is not eligible for new Skilled Worker visas in accordance with current immigration rules. The Department will comply with UK Immigration Rules.
The MoJ offers a range of benefits including flexible working hours, annual leave, pension options, training, and networks for employee support.
The Civil Service is committed to merit-based recruitment and to providing reasonable adjustments for candidates with disabilities. If you need assistance during the application process, please contact the TBS Recruitment Enquiries Team.
Team Leader - User Account Management (UAM) - Loughborough employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - User Account Management (UAM) - Loughborough
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on HMCTS and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can motivate and support your team to deliver excellent customer service.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully led a team or managed projects in the past. Highlight your ability to navigate change and implement new initiatives.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds!
We think you need these skills to ace Team Leader - User Account Management (UAM) - Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Team Leader in User Account Management. We want to see how you can motivate a team and deliver excellent customer service!
Show Off Your Leadership Skills: In your written application, don’t hold back on showcasing your leadership abilities. Share examples of how you've successfully led a team or improved processes in previous roles. We love to see that keen eye for detail and desire for continuous improvement!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Team Dynamics
Before the interview, think about how you would lead a team in a customer-focused environment. Be ready to share examples of how you've motivated your team in the past and how you plan to ensure their wellbeing while achieving performance targets.
✨Showcase Your Analytical Skills
Prepare to discuss how you've monitored and analysed performance trends in previous roles. Bring specific examples of improvements you've recommended or implemented, as this will demonstrate your keen eye for detail and commitment to continuous improvement.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Think about how you can convey complex information simply, especially when discussing operational procedures or changes.
✨Be Tech-Savvy
Brush up on your IT skills and be prepared to discuss your experience with different technologies and software packages. Highlight any specific tools you've used that could be relevant to the role, showing your adaptability and willingness to learn.
