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- Tasks: Lead a team to deliver top-notch customer service and administrative support.
- Company: Join the Ministry of Justice and be part of a vital public service.
- Benefits: Enjoy competitive salary, annual leave, pension, and flexible working options.
- Why this job: Make a real difference in the justice system while developing your leadership skills.
- Qualifications: Experience in administration and a passion for motivating teams.
- Other info: Flexible working arrangements and opportunities for career growth await you.
The predicted salary is between 28500 - 30000 £ per year.
Salary: £33,551 - £35,564.
Working Pattern: Full Time.
Location: London.
Closing Date: 02-Feb-2026.
Post Type: Permanent.
Civil Service Grade: EO.
Number of jobs available: 2.
Reserve List: 12 Months.
Job ID: 13874.
Job Description:
Your role is critical in helping deliver justice; this role will enable you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary, and management.
Leading your team, you will focus on the team's area of work, ensuring that work is prioritised and organised, and your team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team's overall wellbeing and can motivate your team to succeed. You will contribute to the delivery of operational, performance, and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success.
Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change, and manage the implementation of new initiatives and legislation. This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS.
We are committed to helping you develop your leadership skills through our HMCTS leadership offer, which provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide, and inspire others.
Your Skills And Experience:
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer-focussed environment.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational, and prioritisation skills.
Additional Information:
The MoJ offers Hybrid Working arrangements with business needs allowing. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites, and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Benefits include: Annual Leave (25 days rising to 30 after five years), Pension, Training, Networks, Family Friendly policies, flexible benefits, paid parental leave, and more. The Civil Service is committed to diversity and inclusion.
Contact Information: MoJ: 0345 241 5359 (Mon-Fri 8am-6pm) or email. Please quote job reference 13874.
Team Leader in London employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on HMCTS and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership skills can motivate a team and improve customer service – that's what they're looking for!
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've led a team or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit for the Team Leader position.
We think you need these skills to ace Team Leader in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Team Leader role. We want to see how you can motivate a team and deliver excellent customer service, so don’t hold back!
Showcase Your Leadership Skills: In your written application, emphasise any previous leadership roles or experiences. We’re looking for someone who can inspire and guide a team, so share examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and is considered for the Team Leader position.
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Team Dynamics
Before the interview, think about how you can motivate and support your team. Be ready to discuss specific examples of how you've successfully led a team in the past, focusing on your ability to deliver excellent customer service and achieve performance targets.
✨Showcase Your Organisational Skills
Prepare to demonstrate your organisational and prioritisation skills. You might be asked how you would manage competing priorities within your team, so have a strategy in mind that highlights your ability to keep things running smoothly.
✨Emphasise Continuous Improvement
Highlight your keen eye for detail and your commitment to continuous improvement. Be prepared to share examples of how you've monitored performance, analysed trends, and recommended improvements in previous roles.
✨Familiarise Yourself with Technology
Since the role requires IT proficiency, brush up on the technologies and software packages relevant to the position. Be ready to discuss how you've adapted to new technologies in the past and how you can leverage them to enhance your team's performance.
