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- Tasks: Lead operations in the Crime jurisdiction, ensuring effective service delivery across multiple locations.
- Company: Join HM Courts & Tribunals Service, a key player in the justice system.
- Benefits: Enjoy 25 days annual leave, flexible working options, and extensive training opportunities.
- Why this job: Make a real difference in the justice system while developing your leadership skills.
- Qualifications: Proven leadership and operational management experience required.
- Other info: Flexible working patterns available; hybrid working arrangements can be discussed.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Proud to Serve. Proud to keep justice going.
Grade 6 Head of Operations (Crime)
About Us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone. Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.
We have two permanent roles available in the South East Region and the South West Region. The region is split jurisdictionally; this vacancy covers the Criminal jurisdictions in the North side of the region. Applicants may be based in any SE/SW region location with up to 3 preferred base locations. Regular travel to courts and London meetings is required; travel expenses are paid in accordance with organisational policies. The post holder will have lead responsibility for the region of Magistrates Courts (South East) or will work across the Crime jurisdiction in the respective region (South West).
Your Role
The Head of Operations will undertake the strategic leadership and performance of the Crime jurisdiction across multiple locations, ensuring a highly effective and consistent service delivery. The role has considerable influence and responsibility across this service as well as significant people leadership responsibility. The postholder will have direct line management of the Deputy Head of Operations and indirect leadership of several hundred staff across the region. As the jurisdictional lead for Crime, the Head of Operations will work with colleagues, leadership judges, stakeholders and senior stakeholders to focus on developing the end-to-end service to maintain and improve performance.
Your Skills And Experience
Head of Operations will have;
- Excellent leadership and relationship management skills with proven ability of delivering through others and leading large operational teams.
- Experience of operational/service management and supporting stakeholders/partners. The Head of Operations will engage effectively with internal stakeholders, the legal profession and external stakeholders in managing interactions with the wider community and the media.
- The ability to anticipate and identify strategic organisational issues and analyse and interpret statistical information to assess performance. The Head of Operations will be expected to take responsibility for the resolution of a range of complex problems, escalating only those which are outside of current policy area or level of authority.
- Excellent communication and customer service skills, understanding the needs of our end users reflecting the diverse needs of our customer base from professional justice partners to vulnerable victims and witnesses.
- Strong influencing, collaborating and negotiating skills to deliver excellent levels of service within the jurisdiction.
- A demonstrable track record of strategic planning and delivering significant change
For a full job description, please read supporting document 1 included below before applying.
Ways Of Working
Both roles require full time working hours, though consideration would be given to working a compressed working hours pattern. Standard full time working hours are 37 hours per week. It is an expectation that you can be flexible with your working hours to accommodate the needs of the business. HMCTS welcomes part-time, flexible, and job-sharing working patterns, provided they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ Flexible Working policy. Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Interviews will be held at 102 Petty France, St James\\\’s, London, SW1H 9GL. Travel costs for non-Civil Servants will not be reimbursed. For Current Civil Servants please refer to your organisational policies.
Application Details
If you would like to discuss this role and the responsibilities, please contact:
SE Region; SW Region
Additional Information
The MoJ offers Hybrid Working arrangements with business need; this is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. Nationally advertised roles: successful candidates will be appointed to the nearest viable office to their home postcode and on its respective pay scale. For current MoJ employees, base locations may change accordingly. MoJ terms and conditions are evolving with Civil Service reform. Details will be available if an offer is made.
Flexible working hours: The Ministry of Justice offers a flexible working system in many offices. The standard full-time hours are 37 hours per week. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ Flexible Working policy.
Benefits
The MoJ offers a range of benefits including:
- Annual Leave: 25 days on appointment, increasing to 30 days after five years’ service; option to buy or sell up to three days leave each year; leave for public holidays and one privilege day; pro-rata for part-time roles.
- Pension: Civil Service pension schemes available.
- Training: extensive training and development opportunities.
- Networks: employee networks for minority groups to express views to senior management.
- Support: Family Friendly policies, flexible benefits, childcare support information, paid parental leave, free annual sight tests for computer users.
Other Information
Working for the Civil Service: The Civil Service Code; merit-based recruitment; contact details for concerns. Diversity & Inclusion and veteran initiatives are in place. Redeployment Interview Scheme applies. Nationality rules apply as listed. A reserve list may be held for up to 12 months. For assistance, contact MoJ or HMPPS recruitment lines with the reference 10470. Job Description attachments and further guidance are provided in the application materials.
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Head of Operations - Crime employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Crime
✨Tip Number 1
Network like a pro! Reach out to people in the legal and justice sectors, especially those who work at HMCTS. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for your interview by researching the latest trends in the justice system. Show us you’re not just passionate but also informed about the challenges and opportunities in the field.
✨Tip Number 3
Practice your leadership stories! We want to hear about your experiences managing teams and driving change. Use the STAR method to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Operations - Crime
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Head of Operations. We want to see how you can lead and manage effectively in the Crime jurisdiction, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: Since this role involves significant people leadership, it’s crucial to demonstrate your leadership style and successes. Share examples of how you've led large teams and delivered results through others. We love to see strong relationship management skills in action!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that are easy to read and understand, so keep it professional yet engaging.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the necessary details and resources to help you along the way.
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Stuff
Before the interview, dive deep into HM Courts & Tribunals Service and its role in the justice system. Understand the specific challenges faced in the Crime jurisdiction and be ready to discuss how your experience aligns with their mission to deliver accessible justice.
✨Showcase Leadership Skills
As a Head of Operations, you'll need to demonstrate strong leadership abilities. Prepare examples from your past where you've successfully led large teams or managed complex projects. Highlight your relationship management skills and how you've influenced positive outcomes.
✨Be Data Savvy
Since the role involves analysing performance data, brush up on your ability to interpret statistical information. Be prepared to discuss how you've used data to identify issues and drive improvements in service delivery in previous roles.
✨Engage with Stakeholders
The job requires effective engagement with various stakeholders. Think of instances where you've successfully collaborated with different parties, including legal professionals and community members. Be ready to share how you navigated these relationships to achieve common goals.
