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- Tasks: Lead a team to deliver exceptional administrative support and customer service.
- Company: Join HM Courts & Tribunals Service, making a difference in people's lives.
- Benefits: Enjoy flexible working, competitive salary, training, and development opportunities.
- Why this job: Be a key player in delivering justice and developing your leadership skills.
- Qualifications: Strong leadership, communication, and organisational skills required.
- Other info: Dynamic role with opportunities for career growth and hybrid working.
The predicted salary is between 29303 - 31061 £ per year.
Salary: £29,303 - £31,061
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Location: Glasgow Region, Scotland
Closing Date: 11-Feb-2026
Post Type: Permanent
Civil Service Grade: EO
Number of jobs available: 1
Reserve List: 12 Months
Job ID: 14087
Role Summary
Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice. This role enables you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary and management.
Your Organisation
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, helping people and businesses access potentially life-changing justice. We are looking for individuals committed to public service and making a difference in people’s lives.
Your Role
Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities. As a Team Leader, you will recognise the importance of the team’s wellbeing, motivate them to succeed, create a sense of purpose, recognise successes and manage performance to deliver results and business outcomes. You will develop effective working relationships with key stakeholders, including the judiciary.
Essential Knowledge, Skills And Experience
- Ability to lead and develop others to have the skills, confidence and experience to thrive in their role.
- Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.
- Excellent communication skills. Able to establish and maintain trusted relationships with internal and external stakeholders.
- Able to manage difficult and challenging situations and resolve problems swiftly and professionally.
- Confident in analysing data to make informed decisions to improve and maintain performance.
- Ability to use IT and learn new systems.
Your Development
The role of a manager is at the heart of HMCTS operations, shaped by Civil Service Line Management Standards. The HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, you will be equipped to lead with impact, inspire your teams, and drive performance across the organisation.
Further Details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, and will consider them in accordance with the Flexible Working policy. Where part-time working is considered, the minimum hours would be 30 hours per week over 4 days, with Monday or Friday unavailable as non-working days.
Location: Although based in Glasgow, regular travel between venues across Scotland (including Dundee, Aberdeen, and Inverness) will be required on at least a quarterly basis.
Visa and right to work: The Department cannot sponsor for this role unless specific criteria are met. Successful applicants must ensure the legal right to live and work in the Civil Service and the United Kingdom.
Interviews and Selection
Requests for virtual interviews and alternate dates will be considered in exceptional circumstances or as part of a reasonable adjustment. Interviews are expected to be in week commencing 2nd March 2026. Behavioural and technical assessments will be used as part of the selection process, including Leadership and Decision-Making capabilities and a DBS Basic check where applicable.
Working Arrangements & Benefits
The MoJ offers Hybrid Working arrangements where the role requires, with a minimum 60% in an office. Some roles may not be suitable for Hybrid Working. Flexible hours and part-time options are considered in line with policy. Benefits include annual leave, pension options, training and development, and access to staff networks and flexible benefits. There are also family-friendly policies and support for mobility within the Civil Service.
For more information on eligibility and policy, please refer to the MoJ and Civil Service guidance. Contact information and further documents are available in the job attachment section.
Team Leader - Glasgow Tribunal Centre employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Glasgow Tribunal Centre
✨Tip Number 1
Get to know the organisation! Research HM Courts & Tribunals Service and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've motivated a team or resolved conflicts. Being able to share these experiences confidently can really set you apart in interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at HMCTS.
We think you need these skills to ace Team Leader - Glasgow Tribunal Centre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Team Leader. We want to see how you can lead a team and deliver outstanding service, so don’t hold back on showcasing your leadership abilities!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to build relationships. We love seeing examples of how you've effectively communicated with stakeholders or resolved challenging situations in the past.
Highlight Organisational Skills: As a Team Leader, you'll need strong organisational skills. In your application, share specific instances where you've successfully prioritised tasks or managed workloads. This will show us that you can handle the demands of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Team Leader role at HM Courts & Tribunals Service. Familiarise yourself with their mission and values, and think about how your leadership skills can contribute to delivering excellent service and supporting your team.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and develop others. Think of specific situations where you've motivated a team, managed performance, or resolved conflicts. This will help you illustrate your capability to inspire and drive results.
✨Communicate Effectively
Practice your communication skills by articulating your thoughts clearly and confidently. Be ready to discuss how you build relationships with stakeholders and handle challenging situations. Good communication is key in this role, so show them you can do it!
✨Be Data-Savvy
Brush up on your analytical skills and be prepared to discuss how you use data to inform decisions. Think of examples where you've used data to improve performance or service delivery. This will demonstrate your ability to make informed choices as a Team Leader.
