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- Tasks: Lead operations across multiple tribunal jurisdictions and ensure efficient service delivery.
- Company: Join HM Courts and Tribunals Service, dedicated to delivering justice in Scotland.
- Benefits: Enjoy flexible working, competitive salary, and a supportive work environment.
- Why this job: Make a real impact on people's lives while developing your leadership skills.
- Qualifications: Experience in operations management and strong team leadership skills required.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
The predicted salary is between 37000 - 43000 £ per year.
Salary: £42,914 - £46,182.
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working.
Location: Glasgow, Scotland.
Closing Date: 05-Feb-2026.
Post Type: Permanent.
Civil Service Grade: SEO.
Number of jobs available: 1.
Reserve List: 12 Months.
Job ID: 14096.
Job Description
Proud to serve. Proud to keep justice going. Our Operations Managers play a crucial role in helping deliver justice. You will be accountable for day-to-day operations across multiple tribunal jurisdictions across Scotland including Social Security & Child Support, Criminal Injuries Compensation, Employment Tribunals, Immigration and Asylum and Upper Tier Tribunals. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient.
About Us
HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, helping people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About Your Role
Glasgow Tribunals Centre serves as Scotland’s primary hub for tribunal administration and hearings, supporting five jurisdictions. In this role, you will provide strategic leadership and oversight across multiple jurisdictions within the Glasgow Tribunals Centre and other Scottish locations, supporting the Deputy Head of Tribunals Operations to meet operational needs and deliver performance objectives.
You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement. You will lead a team of Delivery Managers to provide a consistent and customer-focused service, drive a collaborative culture across the cluster, ensure effective deployment of resources and manage an allocated budget to control delegated expenditure, ensuring efficiencies are made.
About You
You’re a resilient and positive leader who thrives on delivering effective and efficient services and enjoys working with a variety of stakeholders. You lead by example, coaching and developing your team in setting local priorities and objectives to achieve National/Regional and Area strategies and plans. You’re able to work collaboratively with other Operations Managers in the region to manage conflicting demands on the business and able to reprioritise local and regional goals where required.
Skills and Experience
- Proven experience in a challenging operations or management role with the ability and willingness to adapt and learn at pace.
- Able to lead and develop successful teams to drive performance to deliver measurable results, particularly through periods of change.
- Proven experience in budget management and resource allocation and the ability to make informed and timely decisions.
- Able to remain calm through periods of high pressure and confident when motivating others to deliver at pace.
- Skilled in engaging and influencing stakeholders at all levels, respecting differing perspectives and dealing with constructive challenge.
If you are ready to take on a challenging and rewarding role, please refer to the job description attachment for more information.
Further Details
These operational roles are customer facing, requiring successful applicants to be office-based to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing patterns, and these will be considered in accordance with the MoJ Flexible Working policy. Where part-time working is considered, minimum hours are 30 per week over 4 days. Some roles require travel; location is Glasgow with regular travel to other Scottish venues on a quarterly basis.
Working Arrangements
The MoJ offers Hybrid Working where business needs allow. This is informal and non-contractual. A minimum of 60% of working time is expected in an office, subject to local estate capacity. Hybrid Working arrangements will be discussed and agreed with the successful candidate and may be reviewed.
Flexible Working & Benefits
The MoJ offers flexible working, with a range of benefits including annual leave, pension options, training, networks, and family-friendly policies. Details of specific policies and links are provided in the full job description.
Applying / Diversity & Inclusion
We are committed to merit-based recruitment and diversity and inclusion. The Civil Service is a Great Place to Work for Veterans. Redeployment opportunities are available where relevant. We operate within the Civil Service nationality rules and provide reasonable adjustments for candidates with disabilities during recruitment.
Contact Information
For assistance, please call 0345 241 5359 (MoJ) or 0345 241 5358 (HMPPS). Quote the job reference: 14096.
Experience Assessment
Statements of Suitability will assess essential knowledge, skills and experience as outlined in the advert. You will be asked to provide examples from work, education, volunteering or other relevant experiences. Follow the guidance to maximize your score.
Other Information
Interview dates: in-person interviews are expected the week of 23 February 2026. DBS Basic security checks apply. Use of Artificial Intelligence in applications must be truthful and accurate.
Operations Manager - Glasgow Tribunal Centre employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Glasgow Tribunal Centre
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMCTS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations management. Think about how you’ve led teams and managed budgets in the past. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you’ve motivated teams and handled challenges. Remember, they’re looking for someone who can lead with confidence and calmness under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need to tailor your approach to what HMCTS is really looking for.
We think you need these skills to ace Operations Manager - Glasgow Tribunal Centre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Operations Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: We want to see how you've led teams in the past, especially in challenging situations. Share specific examples that demonstrate your ability to motivate and manage remote teams effectively.
Be Clear and Concise: When writing your application, keep it straightforward. Avoid jargon and get straight to the point. We appreciate clarity, so make sure your key achievements stand out.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us process your application smoothly.
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key operations of the Glasgow Tribunal Centre. Familiarise yourself with the different tribunal jurisdictions and how they function. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams, especially in challenging environments. Think of specific examples where you've motivated remote teams or managed conflicting demands. Highlight how you foster collaboration and drive performance, as these are crucial for the Operations Manager role.
✨Prepare for Stakeholder Engagement Questions
Since the role involves engaging with various stakeholders, think about times when you've successfully influenced or collaborated with others. Be ready to share examples that showcase your ability to respect differing perspectives and handle constructive challenges effectively.
✨Budget Management Know-How
Brush up on your budget management skills and be ready to discuss your experience in resource allocation. Prepare to explain how you've made informed decisions regarding expenditure and how you've achieved efficiencies in previous roles. This will demonstrate your capability to manage the allocated budget effectively.
