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- Tasks: Lead training and support for Digital Support Officers across various HMCTS sites.
- Company: Join a dynamic team within the HMCTS, focused on digital transformation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in digital support while engaging with diverse stakeholders.
- Qualifications: Experience in stakeholder engagement and digital systems is essential.
- Other info: This role is exclusively for current Civil Servants and accredited NDPB employees.
The predicted salary is between 34000 - 43000 £ per year.
The post holder will be based at an HMCTS site within their region and will need to travel extensively, including to London and other HMCTS sites.
Key Responsibilities
- Briefing, reporting, HR and training workstreams, compliance with HR policies, engagement within the Regions, support with identification and preparation for further national training programmes to the DSO community.
- Highlight areas of concern that require the attention of senior management.
- Collate and analyse management information to provide a meaningful and collective narrative of progress and outcomes to inform decision‑making.
- Act as a single point of contact for DSOs, responding to requests for information from multiple stakeholder groups.
- Work with reform project teams to ensure DSO recruitment, training and support are in place, risks and issues are identified and benefits mapped.
- Provide one‑to‑one or group training to DSOs.
- Escalate specific issues to the Head of Digital Support Officers Manager or Head of Live Operations as appropriate.
- Draft communications or commission them from stakeholders on request from the Head of Digital Support Officers Manager.
- Assist the Head of Digital Support Officers Manager by attending meetings, coordinating consultation, contributing to papers and/or providing a secretariat function as required.
Accountability
Reporting to the Deputy Head of HMCTS Digital Support Officer Team (SEO) manager.
Key Interactions
- DTS Product Managers
- DTS Incident/Problem Management Teams
- DTS Live Operations
- DTS Digital Operations
- DTS Regional IT Team
- Judicial and RCJ Group Teams
- National Services & Regional Management Teams
- Head & Deputy Head of the National DSO Team
- DTS Business Relationship Managers
- National DSO Coordination Team, Training and Support Managers
Other Duties
Work in a flexible way and undertake any other duties reasonably requested by line management commensurate with the grade and level of responsibility of this post.
Essential Criteria
- Experience of stakeholder engagement
- Experience of digital products & systems used within the HMCTSs
- Experience of providing end‑user support/advice
Desirable Experience
- Evidence of using continuous improvement tools to review and implement process improvements
- Experience of problem solving and working with others to deliver at pace
Eligibility
This vacancy is only available to existing Civil Servant employees and employees of accredited non‑departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.
Salary and Working Pattern
Salary £40,014 – £42,859. Full time, flexible working. Permanent.
Closing Date
16-Feb-2026
DSO Training and Support Manager - London and RCJ employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DSO Training and Support Manager - London and RCJ
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles, especially those in the DSO community. They can give you insider info and might even put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to stakeholder engagement and digital support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've tackled challenges in previous roles, especially in training or support contexts. This will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace DSO Training and Support Manager - London and RCJ
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the key responsibilities listed in the job description. We want to see how you can bring your unique skills to the DSO Training and Support Manager role!
Showcase Your Stakeholder Engagement Skills: Since stakeholder engagement is crucial for this role, share specific examples of how you've successfully interacted with various groups in the past. We love seeing real-life scenarios that demonstrate your ability to communicate effectively!
Highlight Your Digital Experience: Don’t forget to mention any experience you have with digital products and systems, especially those relevant to HMCTS. We’re keen to know how you’ve used technology to support end-users in your previous roles.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Stakeholders
Familiarise yourself with the key stakeholders mentioned in the job description. Understand their roles and how they interact with the DSO community. This will help you demonstrate your awareness of the organisational structure and show that you're ready to engage effectively.
✨Showcase Your Training Skills
Prepare examples of your experience in providing training, whether one-to-one or in groups. Be ready to discuss specific training programmes you've developed or delivered, and how you measured their success. This will highlight your capability to fulfil a core responsibility of the role.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've successfully identified issues and implemented solutions, especially in a digital context. Be prepared to share these stories during the interview, as this aligns with the desirable experience of problem-solving and continuous improvement.
✨Prepare for Compliance Questions
Since compliance with HR policies is a key part of the role, brush up on relevant policies and be ready to discuss how you've ensured compliance in previous positions. This shows that you understand the importance of adhering to regulations and can navigate complex environments.
