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- Tasks: Lead and manage operations in a dynamic court environment, driving efficiency and service delivery.
- Company: Join HMCTS, a key player in the justice system with a focus on continuous improvement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in the community while leading a dedicated team through change.
- Qualifications: Proven leadership experience in operations and strong communication skills are essential.
- Other info: Enjoy a supportive work culture with a focus on collaboration and customer service.
The predicted salary is between 42914 - 46182 £ per year.
Salary £42,914 - £46,182 (Pro-rata). Working Pattern: Part Time/Job Share. Location: Cheltenham, Gloucestershire. Region: South West. Closing Date: 18-Feb-2026. Post Type: Permanent. Civil Service Grade: SEO. Number of jobs available: 1. Reserve List: 12 Months. Job ID: 14448.
About You
Led by example with a resilient and positive approach, you thrive on delivering effective and efficient services and enjoy working with a variety of stakeholders. You coach and develop your team to set local priorities and objectives that align with National/Regional and Area strategies and plans. You work collaboratively with other Operations Managers in the region to manage conflicting demands on the business and are able to reprioritise local and regional goals where required.
About Your Role
Gloucester Civil and Family Courts, Gloucester Crown and Cheltenham Magistrates sits within HMCTS South West region; you are responsible for the strategic oversight of Civil and Family, Crown and Magistrates Courts, supporting your Deputy Head of Operations to meet operational needs and deliver regional performance objectives. You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement. Leading a team of two Delivery Managers to provide a consistent and customer-focused service, you will drive a collaborative culture across the region, ensure effective deployment of resources and manage an allocated budget to control delegated expenditure, ensuring efficiencies are made.
Skills And Experience (Essential Criteria)
- Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.
- Strong leadership skills with a track record of leading teams through change.
- Excellent communication and influencing skills, with the ability to maintain relationships at all levels.
- Experience in budget management and resource allocation.
If you are ready to take on a challenging and rewarding role apply today.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. The MoJ welcomes part-time, flexible and job-sharing working patterns, provided they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Operations Manager in Cheltenham employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Manager in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Operations Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role requires strong leadership, share specific examples of how you've successfully led teams through change. We want to see your ability to inspire and manage people effectively.
Communicate Clearly: Your written application should be clear and concise. Use straightforward language and structure your thoughts logically. Remember, excellent communication is key in this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of the Gloucester Civil and Family Courts, as well as the broader HMCTS South West region. Familiarise yourself with their current challenges and successes, so you can discuss how your experience aligns with their needs.
✨Showcase Your Leadership Style
Be prepared to share specific examples of how you've led teams through change in previous roles. Highlight your coaching and development strategies, and how these have positively impacted team performance and stakeholder relationships.
✨Budget Management Brilliance
Since budget management is key for this role, come armed with examples of how you've successfully managed budgets in the past. Discuss any efficiencies you've implemented and how they contributed to overall operational success.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Given the importance of communication in this role, be ready to demonstrate your influencing skills and how you've maintained relationships at all levels in previous positions.
