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- Tasks: Support Crown Court operations by managing digital files and handling enquiries.
- Company: Join a dynamic team at Chelmsford Court with a focus on justice.
- Benefits: Enjoy 25 days annual leave, flexible working, and extensive training opportunities.
- Why this job: Make a real difference in the justice system while developing your skills.
- Qualifications: Strong communication skills and experience in admin or customer-facing roles preferred.
- Other info: Open to diverse backgrounds; we support adjustments for disabled candidates.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an Admin Officer to support Crown Court operations at the Chelmsford Court. The role involves managing criminal digital files, handling correspondence, and providing administrative support to court users, judiciary and management.
Responsibilities
- Manage criminal digital files in preparation for hearings, including correspondence and general enquiries.
- Handle enquiries from criminal justice agencies, solicitors, barristers and members of the public via post, email, telephone and face‑to‑face.
- Deal with a full range of serious criminal work and manage juror processes.
- Carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other HMCTS functions.
Skills and Experience
- Friendly and approachable manner with strong written and verbal communication skills.
- Proactive and effective customer support via phone and email.
- Excellent organisational skills, ability to prioritise and multi‑task in a busy environment.
- Adaptability to using various software packages.
- Experience in a similar administrative or customer‑facing role is desirable.
Working Arrangements
- Full‑time work 37 hours per week, based in the Chelmsford office.
- Hybrid working arrangements (minimum 60% office presence) subject to local capacity and business needs.
- Flexible and part‑time arrangements considered where they meet role requirements.
Benefits
- Annual Leave: 25 days (30 days after five years of service) plus public holidays and an annual privilege day.
- Choice of pension schemes.
- Extensive training and development opportunities.
- Family‑friendly policies including job sharing, voluntary benefits and childcare support.
- Paid paternity, adoption and maternity leave.
- Free annual eye tests for screen users.
Equality, Diversity & Inclusion
This role is open to UK nationals, EU nationals (with settled or pre‑settled status), Commonwealth citizens with the right to work in the UK, and other eligible nationalities. We welcome applicants of all backgrounds and provide reasonable adjustments for disabled candidates. We are a Disability Confident employer and encourage adjustments throughout the recruitment process.
Legal and Immigration
Applicants must hold and maintain the legal right to live and work in the UK and the Civil Service. Roles are not eligible for new Skilled Worker visas unless you held one prior to 22 July 2025.
Application
To apply, submit your CV reflecting current duties and responsibilities. Provide a statement of suitability (maximum 500 words) and a summary of key responsibilities (maximum 250 words) as part of the application. Interview dates: 26‑27 January 2026.
Contact
MoJ: 0345 241 5359 (Mon‑Fri 8am‑6pm).
Reserve List: A reserve list may be maintained for up to 12 months for similar roles.
Admin Officer in Chelmsford employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the legal and administrative fields, especially those who work at courts or similar organisations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to admin roles. Think about how your skills match the job description, especially around managing files and handling enquiries. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've juggled multiple tasks or managed complex projects. This will demonstrate that you can handle the busy environment of a court office.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Admin Officer in Chelmsford
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your current duties and responsibilities clearly, focusing on any admin or customer-facing roles you've had. We want to see how your experience aligns with the Admin Officer role.
Nail the Statement of Suitability: You've got 500 words to shine, so use them wisely! Tailor your statement to showcase how your skills match the job description. Be specific about your organisational skills and customer support experience – we love a proactive approach!
Summarise Key Responsibilities: In just 250 words, summarise your key responsibilities in previous roles. This is your chance to show us how you’ve managed tasks similar to those in the Admin Officer position. Keep it concise but impactful!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s straightforward and ensures your application gets to the right place. Plus, it shows us you’re tech-savvy and ready to adapt!
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Officer role and its responsibilities. Familiarise yourself with managing criminal digital files, handling correspondence, and supporting court users. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong written and verbal communication skills are key for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you handled enquiries from various stakeholders or resolved issues through clear communication. Practising these examples will help you shine during the interview.
✨Demonstrate Your Organisational Skills
The ability to prioritise and multi-task is crucial for an Admin Officer. Be ready to discuss how you've managed multiple tasks in a busy environment before. You could even bring a simple example of a time when you successfully juggled competing priorities to illustrate your organisational prowess.
✨Be Ready for Software Questions
As adaptability to various software packages is mentioned in the job description, brush up on any relevant software you might encounter. If you have experience with specific tools used in administrative roles, be prepared to discuss them. Showing that you're tech-savvy will give you an edge in the interview.
