Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver excellent customer service and support the administration of justice.
- Company: Join the Ministry of Justice and be part of a vital public service.
- Benefits: Enjoy 25 days annual leave, flexible working options, and extensive training opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with family-friendly policies and career growth potential.
The predicted salary is between 25000 - 31000 ÂŁ per year.
General Information
Salary: ÂŁ29,303 - ÂŁ31,061
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Location: Birmingham, West Midlands
Closing Date: 18-Feb-2026
Type: Permanent
Grade: EO
Job ID: 14362
Overview
Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You’ll be responsible for ensuring your team delivers excellent customer service to service users, judiciary and management.
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our National Services manage centralised administrative and contact functions and support the delivery of justice.
Your role
You will lead a Support Officer team based at 54 Hagley Road, working alongside six Team Leaders in the Tax Tribunal and reporting to a Delivery Manager. You will focus on the service we offer our customers and ensure that your team is fully skilled to meet their objectives. As an effective Team Leader, you’ll recognise the importance of the team’s overall wellbeing and motivate them to succeed.
You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team. You will monitor and analyse performance areas and trends, conduct ongoing reviews of procedures and work practices, recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
Your Skills And Experience
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience working in an administrative role in a customer‑focussed environment.
- IT proficiency and ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer facing and require office‑based working. Hybrid working may be available on a non‑contractual basis where suitable and will only be possible if the role can be delivered effectively from home. Standard full‑time working hours are 37 hours per week (Monday to Friday). Part‑time, flexible and job‑sharing patterns are accepted in accordance with the MoJ Flexible Working policy. These arrangements will be agreed prior to appointment. Occasional travel to other National Services sites may be required. This role is not eligible for new Skilled Worker visas under current immigration rules. Applicants holding a Skilled Worker visa before the 22 July 2025 immigration changes must raise this during vetting checks.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years of service.
- Leave purchase/sale scheme up to three days per year and additional paid time off for public holidays and a privilege day.
- Pension: choice of Civil Service pension schemes.
- Training: extensive range of training and development opportunities.
- Networks: employee‑run networks for minority ethnic origin, disabilities, caring responsibilities, women and LGBT+ employees.
- Support: family‑friendly policies, flexible benefits, childcare support, paid parental leave, free annual sight tests for computer‑screen users.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. Recruitment is done on merit and based on fair and open competition. If you believe the recruitment process has breached the principles, you may raise a formal complaint in the following order: Transformative Business Services (Monday to Friday 8am‑6pm), Ministry of Justice Resourcing team, Civil Service Commission (details available on GOV.UK). MoJ is a Disability Confident employer and commits to providing reasonable adjustments throughout all stages of the recruitment process.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent, whatever its source.
Nationality requirements
- UK nationals
- Republic of Ireland nationals
- Commonwealth nationals with the right to work in the UK
- EU, Switzerland, Norway, Iceland or Liechtenstein nationals and family members with settled or pre‑settled status under the EUSS
- Individuals with limited leave to remain or indefinite leave to remain eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals and certain family members who have accrued the right to work in the Civil Service
Reserve list
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
Contact Information
MoJ: (Monday to Friday 8am‑6pm) – quote job reference 14362. HMPPS: (Monday to Friday 8am‑6pm) – quote job reference 14362.
Team Leader First Tier Tax Tribunal Birmingham employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader First Tier Tax Tribunal Birmingham
✨Tip Number 1
Get to know the role inside out! Research the Team Leader position and understand what it takes to lead a team in the Tax Tribunal. This will help you speak confidently about how your skills align with their needs during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees of HMCTS on LinkedIn. They can provide insider tips and might even refer you, which can give your application a serious boost.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've motivated a team or improved customer service. The interviewers will want to see how you handle real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Team Leader First Tier Tax Tribunal Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Team Leader. We want to see how you can motivate a team and deliver excellent customer service, so don’t hold back on those examples!
Show Off Your Leadership Skills: As a Team Leader, your ability to lead and support your team is crucial. Use your written application to showcase any previous leadership experiences, even if they’re informal. We love to see how you’ve motivated others in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Team Leader in the First Tier Tax Tribunal. Familiarise yourself with HMCTS's mission and values, as well as the specific challenges faced by the team. This will help you articulate how your skills and experience align with the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past. Think about specific situations where you’ve improved performance or customer service. Highlight your ability to navigate change and implement new initiatives, as these are key aspects of the role.
✨Demonstrate Customer Focus
Since this role is heavily customer-facing, be ready to share examples of how you've delivered excellent customer service in previous positions. Discuss how you prioritise customer needs and how you ensure your team does the same. This will show that you understand the importance of service users in the judicial process.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making abilities. Practice responding to hypothetical situations related to team management, performance monitoring, and customer service challenges. This will help you think on your feet and demonstrate your critical thinking skills during the interview.
