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For Companies At a Glance
- Tasks: Onboard and train new staff, ensuring they develop essential skills for diverse service users.
- Company: Join HM Courts & Tribunals Service, a key agency in the Ministry of Justice.
- Benefits: Enjoy 25 days annual leave, pension options, and extensive training opportunities.
- Why this job: Make a real difference by coaching others and fostering an inclusive work culture.
- Qualifications: Leadership skills and experience in coaching; CIPD qualification is a plus.
- Other info: Flexible hybrid working model with great career development prospects.
The predicted salary is between 29303 - 31061 ÂŁ per year.
General Information
Salary £29,303 – £31,061
Full‑time – Permanent – Civil Service Grade – 1 Vacancy – 26‑Jan‑2026
About HM Courts & Tribunals Service (HMCTS)
HMCTS is the agency of the Ministry of Justice responsible for the administration of courts and tribunals in England and Wales. Our work supports service users and colleagues within HMCTS. We work across several service lines including Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims and the Single Justice Service.
Your Role
You will be responsible for the ongoing onboarding training that new staff receive, or that staff need when moving to new duties. You will ensure they develop and demonstrate the skills and knowledge to deliver an inclusive and accessible service to diverse users. The role focuses on the short to medium‑term learning needs of the learners.
Responsibilities
- Onboard new staff and deliver regular training & coaching sessions.
- Provide leadership and embed the culture and ways of working for National Services across all jurisdictions.
- Coach learners on improvement in specific business areas.
- Guide learners to understand and take responsibility for their own development.
- Measure learners performance against HMCTS and National Services service standards.
- Adapt coaching approach to different learners to create the best learning environment.
- Work flexibly with a hybrid model when training can be delivered from home effectively.
- Occasional travel to other national service sites.
Skills and Experience
- Leadership and people coaching skills.
- Business‑specific knowledge and experience.
- Desirable: CIPD or equivalent coaching and training qualification.
- Strong communication skills – telephone, email, webchat.
- Judgement to assess capability, competence and potential.
- Knowledge of learning resources and solutions.
- Resilience and authority to manage learners effectively, even in challenging situations.
- Flexibility and adaptability to tailor coaching style to learners’ needs while meeting business requirements.
Working Hours and Arrangements
The office is open Monday to Friday 9am – 5pm. Standard full‑time hours are 37 hours per week. You may be required to travel occasionally to other sites. Hybrid working arrangements are considered on a non‑contractual basis; any hybrid working will be determined by the business and are relative to particular service lines and the need for office‑based training.
Benefits
- Annual leave 25 days, increasing to 30 days after five years.
- Pension – choice of schemes.
- Extensive training and development opportunities.
- Employee‑run networks for minority groups, disability, caring responsibilities, women and LGBTQ+.
Contact
For assistance call 0345 241 5359 (Mon‑Fri 8am‑6pm) or email. Please quote job reference 13570.
People Development Coach - Birmingham employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Development Coach - Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMCTS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to coaching and development. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Show off your adaptability! During interviews, share examples of how you've tailored your coaching style to meet different learners' needs. This will highlight your flexibility, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at HMCTS.
We think you need these skills to ace People Development Coach - Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of People Development Coach. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t hold back! Use clear and engaging language in your application to demonstrate your ability to connect with others. We love a good chat, so let your personality shine through!
Highlight Relevant Experience: Be sure to showcase any previous coaching or training experience you have. We’re looking for examples that illustrate your leadership skills and adaptability, so share those stories that make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a People Development Coach. Familiarise yourself with HMCTS's mission and values, as well as the specific skills required for the role. This will help you tailor your answers to show how you can contribute effectively.
✨Showcase Your Coaching Skills
Prepare examples from your past experiences where you've successfully coached or trained others. Highlight your leadership style and how you've adapted your approach to meet different learners' needs. This will demonstrate your ability to create an inclusive learning environment.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly, whether it's through mock interviews or speaking with friends. Be ready to discuss how you would handle challenging situations with learners, showcasing your resilience and judgement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about the training resources available or how success is measured for new staff. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
