Operational support Officer in Aldershot

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.

Eligibility: Staff on fixed term appointments must have been recruited through fair and open competition.

Background: HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants, and commercial businesses we have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

Role Purpose: The Operational Support Officer will work as a pooled resource within the Regional Support Unit (RSU) to provide consistent, high quality, effective administrative and personal support for the regional Senior Leadership Team (SLT) and the Delivery Director. The role is varied and challenging and will provide administrative and technical support to other functions in the RSU. This will include progressing regional business, collation and analysis of operational and people related information across the region to help inform service improvement and staff engagement.

What You Will Bring To The Role:

• Interpersonal skills to deal with queries on behalf of SLT members, and engage with stakeholders internally and externally, including the judiciary at all levels.
• Organisational and planning skills to support the work and diary commitments of the Regional Delivery Director, Heads of Operations, Service Improvement & Performance Lead, and to help support the activities of the Head of RSU, People Lead and Performance Lead.
• Project delivery skills to help support the delivery of ad hoc regional projects.
• Analytical skills to analyse and interpret regional data and provide useful insight to help drive operational delivery across the region.
• Good understanding of the operation and region is desirable to be able to provide operational context to delivery of plans etc.
• Good communications skills, written and verbal, with knowledge of Microsoft Office (training will be given).

Working Pattern / Hours: Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 5 days.

Location: Any South West location can be used subject to seating capacity. There will be occasional travel within South West region.

Additional Information:

• The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
• Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

Benefits:

• Annual Leave: Annual leave is 25 days on appointment and will increase to 30 days after five years service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part‑time and job share posts will be calculated on a pro‑rata basis.
• Pension: The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
• Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Networks: The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.
• Support: A range of Family Friendly policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens.

Working for the Civil Service: The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

Diversity & Inclusion: The Civil Service is committed to attract, retain and invest in talent wherever it is found.

Redeployment Interview Scheme: Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.

Nationality Rules: Further information on nationality requirements can be found on the official government website.

Reserve list: A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information: If you require any assistance please call the provided contact numbers or email, quoting the job reference.