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For Companies At a Glance
- Tasks: Provide essential admin support and customer service to court users and judiciary.
- Company: Join the HM Courts & Tribunals Service in Worcester.
- Benefits: Enjoy 25 days annual leave, pension schemes, and flexible working options.
- Why this job: Make a difference in the justice system while developing your skills.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Opportunities for training and career growth in a supportive environment.
The predicted salary is between 25582 - 31900 £ per year.
Overview
- General Information
- Salary £25,582
- Working Pattern: Full Time, Part Time, Flexible Working
- Location: Worcester, West Midlands
- Closing Date: 27-Feb-2026
- Post Type: Permanent
- Civil Service Grade: AO
Your role
Crown Court Admin Officers are responsible for management of criminal digital files in preparation for hearings involving correspondence and general enquiries. The Crown office handles enquiries from criminal justice agencies, solicitors, barristers and the public via post, email, telephone and face to face. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. The successful candidate will fulfil the role of the Jury Officer and will be responsible for jury management for all 3 crown court sites, Worcester, Ford and Redditch. The post holder must be able to adapt to change, and have excellent organisation, and communication skills.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. We are looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your skills and experience
With a friendly and approachable manner, youll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. Youll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. Youll enjoy working in a busy environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Lead Criterion
Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Working arrangements & Further information
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, and they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days.
Visa and right to work
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria.
Location
This post will be based at Worcester Crown Court, The Shirehall, Foregate Street, Worcester, WR1 1EQ.
Benefits & Working for the Civil Service
The MoJ offers a range of benefits including annual leave, pension options, training, and flexible working arrangements. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles. We also support diversity and inclusion initiatives and veteran employment programs.
How to apply & contact
For assistance please call 0345 241 5359 (Monday to Friday 8am – 6pm) or e-mail with the job reference 14516. For MoJ and HMPPS contact details, please refer to the original posting attachments and contact information included there.
Notes
Reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
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Administrative Officer - Worcester employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer - Worcester
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how things work in a court setting. This will not only help you feel more confident during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with various court users and judiciary members, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to sharpen those skills.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks. This will demonstrate your ability to thrive in a busy environment, which is crucial for an Admin Officer.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it via the official portal. It’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Administrative Officer - Worcester
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in an Administrative Officer. Make sure you understand the responsibilities and skills required so you can tailor your application accordingly.
Show Off Your Skills: When writing your application, highlight your attention to detail and communication skills. We want to see how you can provide excellent support to court users. Use examples from your past experiences that demonstrate these abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our official portal! It’s the best way to ensure we receive your details correctly. Plus, it shows you’re following our process, which is a great first step in joining our team.
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Officer. Familiarise yourself with tasks like preparing court papers and managing records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves interacting with the public and judiciary, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, whether by phone or email. This will demonstrate your ability to provide excellent customer service.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Bring examples of how you've successfully managed tasks that required precision, such as checking documents or compiling reports. Highlighting these experiences will reassure the interviewers that you can handle the meticulous nature of the job.
✨Be Ready to Discuss Time Management
In a busy environment like the courts, time management is key. Prepare to discuss how you prioritise tasks and manage multiple responsibilities. You might even want to share a specific instance where you successfully juggled various duties to meet deadlines.
