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For Companies At a Glance
- Tasks: Provide essential admin support and customer service in a dynamic court environment.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Enjoy 25 days annual leave, flexible working, and extensive training opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: A supportive workplace with a commitment to diversity and inclusion.
The predicted salary is between 22000 - 30000 £ per year.
Overview
General Information: Salary £25,582. Working Pattern: Full Time, Part Time, Flexible Working. Location: Nottingham. Closing Date: 11-Feb-2026. Post Type: Permanent. Civil Service Grade: AO. Job ID: 14175.
Descriptions & requirements
Job description. Proud to serve. Proud to keep justice going.
Your role
Admin Officers provide administrative support and customer service to court users, judiciary and management. Magistrates Court Admin staff are responsible for the management of criminal digital files in preparation for hearings. Other duties can include booking interpreters, hosting video links, typing orders and answering queries by phone, post or email from the judiciary, professionals or the public. You will be assigned to teams to carry out a range of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
This role is to join our newly formed Compliance Team at Nottingham Magistrates Court. Their main functions include handling case outcomes remotely via video link on behalf of the Legal Advisor, acting as a contingency when the court system is down, and processing cases removed from the courtroom as agreed with the Unions.
Your Skills and Experience
With a friendly and approachable manner, you will have excellent attention to detail and good written and verbal communication skills. You should have a desire to deliver proactive and effective support to customers by phone and email. You will be skilled in organizing your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You will enjoy working in a busy environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Lead Criterion
Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Further Details
These operational roles are customer facing and require successful applicants to be office-based to provide HMCTS services to the public. Standard hours are 37 per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet the demands of the role and business needs, and are agreed prior to appointment. Part-time hours would be considered with a minimum of 30 hours per week over 4 days.
Location
Nottingham Justice Centre, Carrington Street, Nottingham, NG2 1EE.
Working Arrangements
Hybrid working may be available where business needs allow. This is informal and non-contractual. A minimum of 60% of working time is expected in an office, subject to local estate capacity. Some roles may not be suitable for hybrid working.
For nationally advertised roles, successful candidates will be appointed to the nearest viable office to their home postcode, on its pay scale. For MoJ employees, base location may be changed to a nearby office within the National Office Network. Civil Service reform terms may apply for new MoJ staff.
Benefits and Other Information
The MoJ offers flexible working arrangements, annual leave (25 days rising to 30 after five years), pension options, training opportunities, and networks for employee support. There are additional family-friendly policies and voluntary benefits. Details are provided as part of the application process.
Nationalities and Immigration
This role follows Civil Service Nationality Rules. A number of eligibility criteria apply; applicants should ensure they have the right to work in the UK. For details on immigration and visas, please refer to the GOV.UK guidance in the candidate information.
Contact Information
MoJ: 0345 241 5359 (Mon-Fri 8am-6pm). HMPPS: 0345 241 5358 (Mon-Fri 8am-6pm). Please quote the job reference 14175.
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Administrative Officer - Nottingham employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer - Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the field, attend events, and connect with current or former employees of HMCTS. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles. Think about how your skills align with the responsibilities of an Admin Officer. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've provided excellent support in previous roles. This will demonstrate your commitment to helping others, which is key for a role at HMCTS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making your job search a breeze.
We think you need these skills to ace Administrative Officer - Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Officer. We want to see how you can bring value to HMCTS, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your written communication skills. Use clear and concise language in your application, and make sure to proofread for any typos or errors – we’re all about attention to detail!
Be Genuine and Personable: We love a friendly approach! Let your personality shine through in your application. Share why you’re passionate about public service and how you can contribute to making a difference in people’s lives at HMCTS.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Officer at HMCTS. Familiarise yourself with the types of cases tribunals handle and think about how your skills can contribute to providing excellent administrative support.
✨Showcase Your Communication Skills
Since this role requires good written and verbal communication, prepare examples that demonstrate your ability to communicate effectively. Think of situations where you've successfully resolved issues or provided support to customers, as these will highlight your suitability for the role.
✨Emphasise Attention to Detail
Attention to detail is crucial in administrative roles. Be ready to discuss specific instances where your attention to detail made a difference, whether it was catching an error in documentation or ensuring accurate data entry. This will show that you take pride in your work.
✨Express Your Commitment to Public Service
HMCTS values individuals who are dedicated to making a difference in people's lives. Prepare to share why you want to work in public service and how you can contribute to delivering justice. This passion can set you apart from other candidates.
