At a Glance
- Tasks: Assist in managing court claims and provide excellent customer service.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Enjoy competitive salary, flexible working, and generous leave entitlements.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a friendly, approachable manner required.
The predicted salary is between 22000 - 29000 € per year.
General Information
- Salary: £25,582
- Working Pattern: Full Time, Part Time
- Location: Newport
- Region: Wales
- Closing Date: 02-Mar-2026
- Post Type: Permanent
- Civil Service Grade: AO
- Number of jobs available: 1
- Reserve List: 12 Months
- Job ID: 14803
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, helping people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Civil Admin Officers assist with the creation and management of County Court claims which involves accounting for Court fees, dealing with correspondence from Court users, as well as liaising with Judges regarding the listing and hearing of cases. You will deal with enquiries from service users via post, email, telephone and face to face. Types of claims we deal with include: Possessions, Road Traffic Accidents, Insolvency, credit card debt, loan debt and hire purchase debt. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Attendance in court will be required to cover clerking duties.
Your Skills and Experience
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask, whilst working in a fast-paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent organisational skills.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, provided they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Benefits
- Annual leave is 25 days on appointment and will increase to 30 days after five years service.
- Additional paid time off for public holidays and 1 privilege day.
- The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
- The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
- A range of Family Friendly policies such as opportunities to work reduced hours or job share.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. As a Disability Confident employer, MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs.
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
Civil Service Nationality Rules
This Job Is Broadly Open To The Following Groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).
Contact Information
If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm).
Application process
We will assess your experience for this role via the following methods: Statement of Suitability. Please tell us why you are suitable for this role. Demonstrate your transferable skills, knowledge, and experience in relation to the essential criteria outlined in the job description: customer service, administrative and IT experience, attention to detail, communication, and organisational skills.
Interview Stage Assessments
Interview dates: Mid March 2026. Behaviours: Communicating and Influencing, Managing a Quality Service, Delivering at Pace.
Security Checks
Level of security checks required: DBS Basic.
Administration Officer - Newport (Gwent) Civil and Family Court employer: HM Courts & Tribunals Service (HMCTS)
As an Administration Officer at HM Courts & Tribunals Service in Newport, you will be part of a dedicated team committed to delivering justice and making a meaningful impact in people's lives. The organisation offers a supportive work culture with flexible working arrangements, extensive training opportunities, and a strong commitment to diversity and inclusion, ensuring that every employee can thrive and grow in their career. With generous annual leave, family-friendly policies, and a focus on employee well-being, HMCTS is an excellent employer for those seeking a rewarding public service role.
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Officer - Newport (Gwent) Civil and Family Court
✨Tip Number 1
Get to know the role and the organisation! Research HMCTS and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with court users, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the work culture, plus it might just give you an edge when applying through our website.
✨Tip Number 4
Be ready for situational questions! Think of examples from your past experiences that showcase your customer service skills and ability to multitask. The more prepared you are, the better you'll perform in the interview!
We think you need these skills to ace Administration Officer - Newport (Gwent) Civil and Family Court
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives that make you a great fit for the role.
Tailor Your Statement:Make sure to customise your Statement of Suitability to highlight how your skills match the job description. Use specific examples from your past experiences that demonstrate your customer service, administrative, and IT skills.
Keep It Clear and Concise:While we encourage you to use the full word count, clarity is key! Make your points easy to read and understand. Avoid jargon and keep your sentences straightforward to ensure your message gets across.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure your application is seen by the right people. Plus, it’s super easy to navigate!
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role
Before the interview, make sure you understand the responsibilities of an Administration Officer at HMCTS. Familiarise yourself with the types of claims you'll be dealing with and the importance of customer service in this role. This will help you answer questions more confidently and show your genuine interest.
✨Showcase Your Skills
Prepare specific examples that highlight your customer service, organisational, and IT skills. Think about times when you've successfully managed multiple tasks or resolved a challenging situation. Relating your experiences to the job description will demonstrate your suitability for the role.
✨Practice Communication
Since excellent communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you can effectively communicate your experiences and skills relevant to the position.
✨Understand the Values
HMCTS is all about serving the public and making a difference. Research their values and think about how your personal values align with theirs. Be ready to discuss why you want to work in public service and how you can contribute to their mission during the interview.
