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For Companies At a Glance
- Tasks: Record court decisions, verify documents, and communicate with the public and judiciary.
- Company: Join the Cardiff Magistrates Court team and make a difference in the community.
- Benefits: Competitive salary, flexible working options, and opportunities for career growth.
- Why this job: Be part of a vital service that supports justice and helps people every day.
- Qualifications: Strong customer service skills, multitasking ability, and IT proficiency required.
- Other info: Office-based role with a dynamic work environment and mandatory Saturday attendance.
The predicted salary is between 25582 - 25582 £ per year.
General Information
Salary £25,582; Working Pattern Full Time, Part Time, Part Time/Job Share; Vacancy Approach External; Location Cardiff Region Wales; Closing Date 16-Jan-2026; Post Type Permanent; Civil Service Grade AO; Number of jobs available 5; Reserve List 12 Months.
Descriptions & requirements
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.
We Are Recruiting For Five Positions
- Four Administrative Officer roles
- One Administrative Officer role with additional responsibilities supporting court usher duties
This is an office‑based role and tfore hybrid working will not be considered.
Key Duties
- Primary function – result courts accurately, interpreting accurately the information required on a court file.
- Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
- Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
- Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
- Preparing papers and files for court, tribunals, hearings and meetings.
- Creating and updating records on our in‑house computer system and data input.
Your Skills And Experience
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask, whilst working in a fast‑paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent organisational skills.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, w they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
Contracted Hours
The appointed candidate will be required to work five days within a six‑day working week. Saturday attendance is mandatory, with an alternative day off during the week to be scheduled in accordance with business requirements. Additionally, the role includes participation in a Bank Holiday rota.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Lead Criterion
Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Welsh Version
Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.
Mae ein Swyddogion Gweinyddol yn chwarae rl hollbwysig, gan ddarparu cymorth gweinyddol a gwasanaeth cwsmeriaid ardderchog i ddefnyddwyr llys, y farnwriaeth a rheolwyr.
Mae Gwasanaeth Llysoedd a Thribiwnlysoedd Ei Fawrhydi (GLlTEF) yn gyfrifol am weinyddu’r llysoedd a thribiwnlysoedd troseddol, sifil a theulu yng Nghymru a Lloegr. Mae ein rolaun cefnogi defnyddwyr ein llysoedd an cydweithwyr o fewn GLlTEF, lle mae pobl a busnesaun cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion syn ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. Os oes gennych chi ddiddordeb mewn datblygu gyrfa gyda phwrpas go iawn, ymgeisiwch.
Gan weithio fel rhan o dm, byddwch yn cyfrannu at dargedau cyffredinol o ran gweithredu, perfformiad a safonau gwasanaeth ar draws eich maes gwaith. Byddwch yn symud achosion yn eu blaenau drwyr system llys/tribiwnlys a darparu cymorth gweinyddol i swyddogaethau o fewn GLlTEF. Byddwch yn cael cyswllt rheolaidd defnyddwyr y llys / tribiwnlys, gan gynnwys aelodau o\’r Farnwriaeth a\’r proffesiwn cyfreithiol.
Rydym Yn Recriwtio Ar 5 Pedair Swydd
4 rl Swyddog Gweinyddol
1 rl Swyddog Gweinyddol gyda chyfrifoldebau ychwanegol yn cefnogi dyletswyddau tywysydd llys
Rl mewn swyddfa yw hon, ac felly ni fydd gweithio hybrid yn cael ei ystyried.
Byddwch Yn Hyblyg, Yn Gallu Cyflawni Sawl Tasg Ar Yr Un Pryd a Chyflawni Amrywiaeth o Ddyletswyddau Yn Effeithiol, a Fydd Yn Cynnwys
Prif swyddogaeth : Cofnodi penderfyniadaur llysoedd yn gywir, gan ddehongli\’n gywir yr wybodaeth sydd ei hangen ar ffeil llys.
Gwirio a dilysu dogfennau, cofnodion, cyfrifon, hawliadau a ffurflenni i\’w cymeradwyo, canlyniadau, ystadegau, cynlluniau ac ati yn erbyn meini prawf, rheoliadau neu weithdrefnau.
Casglu a chrynhoi gwybodaeth ar gyfer ffurflenni, canlyniadau, cyfrifon, datganiadau, gwarantau, dadansoddi ystadegol, adroddiadau ac ati.
Cyfathrebu gydar cyhoedd, y farnwriaeth, defnyddwyr llys a tribiwnlys eraill a chynrychiolwyr asiantaethau a sefydliadau eraill
Paratoi papurau a ffeiliau ar gyfer y llys, tribiwnlysoedd, gwrandawiadau a chyfarfodydd.
Creu a diweddaru cofnodion ar system gyfrifiadurol fewnol a bwydo data i mewn ir system
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Administration Officer - Cardiff Magistrates Court employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer - Cardiff Magistrates Court
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how Cardiff Magistrates Court operates. This will help you speak confidently about your understanding of the role during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with the public and various agencies, try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your IT skills! Brush up on any software mentioned in the job description. Being tech-savvy can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure we get your details right!
We think you need these skills to ace Administration Officer - Cardiff Magistrates Court
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the role of Administration Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of communication with the public and other agencies, be sure to demonstrate your strong written communication skills in your application. A clear and concise cover letter can really make you stand out!
Highlight Your Organisational Skills: We need someone who can multitask and stay organised in a fast-paced environment. Share examples from your past experiences where you've successfully managed multiple tasks or projects at once.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Officer at Cardiff Magistrates Court. Familiarise yourself with the key tasks like recording court decisions and verifying documents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this is a customer-facing role, be prepared to discuss your experience in providing excellent customer service. Think of specific examples where you've successfully communicated with the public or handled difficult situations. This will demonstrate your friendly and approachable manner, which is crucial for the job.
✨Demonstrate Your Organisational Skills
The ability to multitask and stay organised is key for this position. During the interview, share examples of how you've managed multiple tasks in a fast-paced environment. You could mention tools or methods you use to keep everything on track, showing that you can handle the demands of the role.
✨Be Tech-Savvy
As the role requires IT proficiency, be ready to discuss your experience with different technologies and software packages. If you've worked with data entry systems or similar tools, mention them. Showing that you can quickly learn and adapt to new technologies will give you an edge in the interview.