Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch admin support and customer service to court users and judiciary.
- Company: Join HM Courts & Tribunals Service, a key player in the justice system.
- Benefits: Enjoy 25 days annual leave, pension schemes, and flexible working options.
- Why this job: Make a real difference in people's lives while navigating the justice system.
- Qualifications: Strong communication skills and ability to multitask in a busy environment.
- Other info: Great training opportunities and a supportive, inclusive workplace culture.
The predicted salary is between 22000 - 29000 £ per year.
Overview
Join to apply for the Admin Officer role at HM Courts & Tribunals Service (HMCTS). Salary £25,582. Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working. Location: Bristol. Closing Date: 10-Nov-2025. Post Type: Fixed Term. Civil Service Grade: AO. Number of jobs available: 1.
Responsibilities
- Admin Officers provide excellent administrative support and customer service to court users, judiciary and management.
- Magistrates Court Admin staff are responsible for the management of the criminal digital files in preparation for hearings.
- Other duties include booking interpreters, hosting video links, typing orders and answering queries by phone, post or email from the judiciary, professionals or the public.
- You will be assigned to teams to carry out general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Skills and Experience
- With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email.
- You’ll be skilled in organizing your time, prioritising efficiently, able to multi-task and adapt to using various software packages.
- You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Qualifications and Regulations
- Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, subject to business needs and agreed prior to appointment.
- Operational roles are customer facing, requiring successful applicants to be office-based to provide HMCTS services to the public.
- Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Working Arrangements & Further Information
- Hybrid Working is offered where business need allows; minimum 60% of working time in an office, subject to local estate capacity.
- Saturday Working: Some Saturdays and Bank Holidays; occasional days off in lieu; Sundays not required.
- Fixed Term Appointments (MoJ Staff): Approval required from line managers to ensure release for the duration of the FTA and potential redeployment if no end role.
- Skilled Worker Visa: The role’s salary falls below the general sponsorship threshold; sponsorship eligibility depends on visa status and other criteria.
Benefits
- Annual Leave: 25 days on appointment, increasing to 30 days after five years of service; plus public holidays and a privilege day.
- Pension: Civil Service pension schemes available.
- Training: Extensive training and development opportunities.
- Networks: Employee networks for minority groups and allies.
- Family-Friendly policies and flexible benefits, including childcare support information and options for blended/reduced hours.
Other Information
For more information on applying, see the job description attachment and guidance on the Statement of Suitability, application questions, and the interview process. If you need reasonable adjustments during recruitment, request via the application form. Diversity & Inclusion and Veterans initiatives are highlighted in the role description, along with Redeployment Interview and Nationality Rules information.
Admin Officer employer: HM Courts & Tribunals Service (HMCTS)
Contact Detail:
HM Courts & Tribunals Service (HMCTS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer
✨Tip Number 1
Get to know the company! Research HM Courts & Tribunals Service and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to admin roles, like how you handle multiple tasks or provide customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational abilities and experience with software packages. Use specific examples from your past roles to demonstrate how you've successfully managed similar responsibilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Admin Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, take a good look at the job description. Make sure you understand what HMCTS is looking for in an Admin Officer. This will help us tailor your application to highlight the skills and experiences that matter most.
Craft a Strong Statement of Suitability: This is your chance to shine! Use the Statement of Suitability to showcase how your skills and experiences align with the role. Be specific about your achievements and how they relate to the responsibilities listed in the job description. We want to see your personality come through!
Keep it Clear and Concise: When writing your application, clarity is key. Avoid jargon and keep your sentences straightforward. We want to easily understand your qualifications and experiences without wading through unnecessary fluff. Remember, less is often more!
Apply Through Our Website: Make sure to submit your application through our official website. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to navigate! Don’t miss out on this opportunity—apply today!
How to prepare for a job interview at HM Courts & Tribunals Service (HMCTS)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Officer role at HMCTS. Familiarise yourself with the responsibilities like managing digital files and providing customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've successfully communicated with customers or colleagues in the past. Think about times when you resolved queries or provided support, as these stories will highlight your suitability for the job.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. You might want to share specific strategies or tools you use to stay organised, as this will reassure the interviewers that you can handle the demands of the role effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for an Admin Officer. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
