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- Tasks: Support court proceedings and provide excellent customer service to court users.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Competitive salary, pension scheme, flexible working options, and learning opportunities.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and ability to manage time effectively.
The predicted salary is between 25012 - 35017 £ per year.
Overview
As an Usher/Admin Assistant you will play a pivotal role in court proceedings, providing an essential link between court users and the judiciary. You will provide excellent administrative support and customer service and be an essential first point of contact for all court users. You will work with the judiciary and administrative staff, meet members of the public (which may include vulnerable witnesses and their legal representatives), prepare court/hearing rooms, complete documentation, and help ensure the court runs efficiently. You will carry out general clerical work as required to support HM Courts & Tribunals Service (HMCTS). Ushers work in a team with regular management support and are responsible for their own time. These operational roles are customer facing and office-based to provide HMCTS services to the public.
Responsibilities
- Provide administrative support and excellent customer service to court users; act as the first point of contact.
- Prepare court/hearing rooms and complete required documentation; support the smooth running of court proceedings.
- Perform general clerical tasks to support HMCTS operations and work within a team with management support.
- Work in a customer-facing, office-based role; manage own time effectively to meet role demands.
Working Arrangements and Hours
Standard full-time hours are 37 per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet role and business needs and are agreed prior to appointment. All applications for flexible patterns will be considered in accordance with the MoJ Flexible Working policy.
Qualifications and Skills
- Friendly and approachable manner with strong communication skills; ability to assist and address court users clearly and confidently.
- Ability to multi-task, prioritise and organise own time, undertaking administrative tasks.
- Comfort with IT and attention to detail to ensure court documents are accurate; able to learn new software packages.
- Calm, professional, and reassuring approach in potentially challenging situations.
Security and Right to Work
- Successful candidates must undergo a criminal record check.
- Baseline personnel security standard checks apply for those working with government assets.
Nationality and Eligibility
- UK nationals; nationals of the Republic of Ireland; nationals of Commonwealth countries with the right to work in the UK.
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre-settled status under the EUSS, or those who have made a valid application for settled status under the EUSS.
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020.
- Turkish nationals and certain family members who have accrued the right to work in the Civil Service.
About the Organization and Benefits
HM Courts & Tribunals Service (HMCTS) administers criminal, civil and family Courts and Tribunals in England and Wales. We seek individuals committed to public service and making a difference in people’s lives to deliver justice.
- Salary of £25,012 plus an employer contribution to the Civil Service Pension scheme.
- Access to learning and development; flexible working options; inclusive and diverse culture.
- Season Ticket Advance; annual leave and public holidays; additional benefits as applicable.
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Usher - Teeside & Newcastle Crown Court (Ref: 10600) employer: HM Courts and Tribunals Service
Contact Detail:
HM Courts and Tribunals Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Usher - Teeside & Newcastle Crown Court (Ref: 10600)
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how court proceedings work and the roles of different staff. This will help you feel more confident when you’re in the interview and show that you’re genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As an Usher, you'll be the first point of contact for court users. Role-play with a friend or family member to get comfortable addressing various situations and people.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you’ve successfully managed multiple tasks. This will demonstrate your ability to prioritise and keep things running smoothly in a busy court environment.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application and help you land that job. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Usher - Teeside & Newcastle Crown Court (Ref: 10600)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, this role is all about connecting with court users, so a warm tone can go a long way.
Tailor Your Application: Make sure to tailor your application to the Usher role specifically. Highlight your administrative skills and any experience you have in customer service. We love seeing how your background aligns with what we’re looking for, so don’t hold back on those relevant experiences!
Show Off Your Skills: Don’t forget to showcase your communication and organisational skills! Mention any times you've successfully managed multiple tasks or dealt with challenging situations. We want to know how you can keep things running smoothly in a busy court environment.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll find all the information you need right there. Plus, it helps us keep track of your application better. So, what are you waiting for? Get that application in!
How to prepare for a job interview at HM Courts and Tribunals Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Usher at the Crown Court. Familiarise yourself with court procedures and the importance of administrative support in ensuring smooth operations. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As the first point of contact for court users, strong communication skills are essential. Prepare examples from your past experiences where you've effectively communicated with diverse individuals, especially in challenging situations. This will demonstrate your ability to remain calm and professional under pressure.
✨Demonstrate Your Organisational Skills
The role requires excellent time management and the ability to multi-task. Think of specific instances where you've successfully managed multiple tasks or projects simultaneously. Highlighting these experiences will show that you can handle the demands of the job efficiently.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations in court. Practice responses to potential challenges, such as dealing with vulnerable witnesses or managing unexpected changes in court schedules. This preparation will help you think on your feet during the interview.