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- Tasks: Provide essential admin support and customer service to court users and judiciary.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Enjoy a competitive salary, flexible working options, and a Civil Service pension.
- Why this job: Make a real difference in people's lives while navigating the justice system.
- Qualifications: Strong communication skills and a friendly, proactive attitude are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management. Magistrates Court Admin staff are responsible for the management of the criminal digital files in preparation for hearings. Other duties can include booking interpreters, hosting video links, typing orders and answering queries whether over the phone, by post or email from the judiciary, professionals or the public. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Responsibilities
- Manage the criminal digital files in preparation for hearings.
- Assist with booking interpreters, hosting video links, typing orders and answering queries by phone, post or email.
- Carry out a variety of general administrative duties to progress cases through the court/tribunal system or support other HMCTS functions as assigned to teams.
Skills and Qualifications
- Friendly and approachable manner with excellent attention to detail and good written and verbal communication skills.
- Desire to deliver proactive and effective support to customers by phone and email.
- Strong time management, prioritisation, multi-tasking abilities and adaptability to using various software packages.
- Enjoy working in a busy environment and helping court users navigate the justice system.
Additional Information
- Standard full-time working hours are 37 per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet the role and business needs and are agreed prior to appointment. Applications for part-time working would be considered; however, due to the nature of the role the minimum hours would be 30 hours per week.
- These operational roles are customer facing and office based to provide HMCTS services to the public.
- Successful candidates must undergo a criminal record check.
- People working with government assets must complete baseline personnel security standard checks.
- This job is not eligible for new Skilled Worker visas in accordance with current immigration rules.
- Ensure you have and maintain the legal right to live and work in the Civil Service and the United Kingdom.
Organisation and Benefits
- HM Courts & Tribunals Service (HMCTS) administers criminal, civil and family Courts and Tribunals in England and Wales.
- We are looking for individuals committed to public service and making a difference in people’s lives to deliver justice.
- Salary plus Civil Service Pension scheme with employer contributions; access to learning and development; flexible working options; inclusive culture; annual leave; public holidays; season ticket loan; and other allowances.
How to Apply
For more information about the recruitment process, benefits and answers to general queries, please visit the candidate information page.
Administrative Officer - Nottingham (Ref: 11356) employer: HM Courts and Tribunals Service
Contact Detail:
HM Courts and Tribunals Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer - Nottingham (Ref: 11356)
✨Tip Number 1
Get to know the company! Research HMCTS and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in people's lives.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with court users and judiciary, being clear and friendly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former HMCTS employees on LinkedIn. They can provide insider tips and might even refer you for the role, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Administrative Officer - Nottingham (Ref: 11356)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Officer. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written communication skills. Keep your language clear and friendly, just like you would when answering queries from court users.
Highlight Your Attention to Detail: We love candidates who pay attention to detail! Make sure to showcase examples where you’ve successfully managed tasks that required precision, like handling digital files or typing orders accurately.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HM Courts and Tribunals Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Officer. Familiarise yourself with managing criminal digital files, booking interpreters, and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether over the phone or via email. This will highlight your friendly and approachable manner.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial for this position. Bring along examples of your work that showcase your ability to manage information accurately. You could even mention specific software packages you've used to keep things organised, which will show your adaptability.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a busy environment. Think of scenarios where you've had to multi-task or prioritise effectively. Practising these responses will help you feel more confident and ready to tackle any situation they throw at you.