Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in delivering justice by managing fines and penalties with excellent customer service.
- Company: Join HM Courts and Tribunal Service, a key player in the justice system.
- Benefits: Enjoy a competitive salary, flexible working options, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and ability to handle challenging situations with empathy.
- Other info: Opportunities for career growth and a supportive, inclusive workplace culture.
The predicted salary is between 20400 - 25700 ÂŁ per year.
Proud to serve. Proud to keep justice going.
About us
Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.
Your role
We have roles available in different teams: Enforcement, Cash and Confiscation and you may be assigned to any of these. Unfortunately, preferences of team cannot be accommodated, the decision will be made in line with business needs.
HMCTS uses a variety of means to ensure the recovery of criminal fines and financial penalties and does everything within our powers to trace those who do not pay.
You will be responsible for creating and updating records on our in‑house computer system as well as external databases. You will take incoming telephone calls as well as make outgoing calls and give advice on the completion of forms or court procedures, providing excellent customer service.
You will make decisions on the most effective method of enforcement within the current guidelines and will use telephone and text‑message chasing and tracing tools.
You will also prepare cases for court hearings and serve court documents as part of this process. You will be given workload targets in terms of throughput and accuracy.
Cash Operations Team: Processes all payments received in respect of fines and fees within a set timescale. Ensures that payments are accurately and securely receipted, reconciled and banked in accordance with appropriate policies and procedures.
Regional Confiscation Unit: Responsible for the management, collection and enforcement of Confiscation Orders made in the Crown Court. You will enforce confiscation orders following set procedures, update case management systems, prepare cases for court hearings and work closely with internal and external stakeholders to ensure effective enforcement.
You will engage with Managers, Courts and other internal and external stakeholders to collect information, check facts, communicate or enforce judicial decisions.
Your skills and experience
You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly. You must demonstrate empathy, be non‑judgmental but focused on carrying out your role whilst fully respecting our customers. You will be skilled in organising your time, prioritising efficiently, able to multi‑task and adapt to using various software packages. You will enjoy working in a busy environment with a desire to deliver proactive and effective customer service to people who may be in difficult situations.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non‑contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work‑from‑home/working‑in‑the‑office schedule.
Standard full‑time working hours are 37 hours per week (Monday – Friday). HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ\’s Flexible Working policy.
The Leeds office offers a service between 09:00 – 17:00 Monday to Friday and you will be required to work between these times on a scheduled basis.
Occasional travel to other courts may be required.
Skilled Worker visa
From 22 July 2025, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.
Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
We will assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality requirements
- UK nationals
- Nationalities of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Alongside your salary of ÂŁ25,582, HM Courts and Tribunals Service contributes ÂŁ7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Benefits
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please read the Candidate Information Page: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
#J-18808-Ljbffr
Admin Officer - Leeds (Ref: 11113) employer: HM Courts and Tribunals Service
Contact Detail:
HM Courts and Tribunals Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer - Leeds (Ref: 11113)
✨Tip Number 1
Get to know the company! Research HMCTS and its values. Understanding their mission to deliver justice will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can clearly articulate your thoughts and demonstrate empathy. Role-play common scenarios with a friend to build confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or met tight deadlines. This will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining HMCTS. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Admin Officer - Leeds (Ref: 11113)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Admin Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional while also showing a bit of your personality!
Highlight Your Customer Service Experience: We want to see that you can handle customer interactions effectively. Share examples from your past roles where you've provided great service, especially in challenging situations.
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications.
How to prepare for a job interview at HM Courts and Tribunals Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Officer role and its responsibilities. Familiarise yourself with HMCTS's functions, especially around enforcement and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an Admin Officer, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Practice articulating your thoughts clearly and concisely, as this will demonstrate your ability to handle customer interactions professionally.
✨Demonstrate Empathy and Understanding
Given the nature of the role, it's important to show that you can be empathetic and non-judgmental. Think of scenarios where you've had to deal with difficult customers or sensitive situations, and be ready to discuss how you approached these with care and respect.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about how you would handle specific situations related to enforcement or customer service. Practising these responses will help you feel more prepared and confident during the interview.