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For Companies At a Glance
- Tasks: Engage with customers and serve food and drinks in a vibrant hotel setting.
- Company: Heacham Manor Hotel, a lively place to work and grow.
- Benefits: Flexible hours, training provided, and a fun team environment.
- Other info: Perfect for those who thrive in fast-paced environments and love interacting with people.
- Why this job: Join a dynamic team and enhance your customer service skills while having fun.
- Qualifications: Team player with good communication skills; experience is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
As a Food and Beverage Team Member you will be an enthusiastic and energetic individual and part of the wider Food & Beverage team. This role is customer focused within a fast‑paced environment, the post holder will therefore have good communication skills and a passion for delivering excellent customer service.
Key Responsibilities
- Engaging with the customers, providing excellent customer service.
- Serving food and drink across different outlets at the hotel, in line with the principles of the 8 steps of service.
- Clear tables promptly as required.
- Handling card and cash payments in line with company cash handling procedures.
- Ensure the dining areas are prepared, clean and fully set for service as detailed by the procedure.
- Maintain a clean and tidy work area at all times.
- Assist with the setup of the function rooms, bar & restaurant for weddings and events.
- Follow the relevant company and department procedures and adhere to all food hygiene and health & safety requirements.
- Maintain knowledge of the complete menu, including daily specials, and any special events within the establishment.
- Report all technical and quality faults to supervisors/management.
- Comply with all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, and ensure a safe working environment for all staff members.
- Complete any in‑house training as required and participate in team meetings.
- Act as an ambassador for the business and ensure that the company is promoted externally on all occasions.
- Perform any other duties as required.
- Support the company’s mission and objectives through compliance to policies and procedures.
Key Relationships
- F&B Team including supervisors
- F&B Front of House Manager
- Events Manager
Education, Training & Experience
- Teamwork skills and the ability to act as the public face of the business
- Computer literate
- Previous experience within a similar setting desirable but training will be given
- Food hygiene certificates (desirable)
Disposition & Requirements
- Full valid driving licence for the UK (desirable)
- Flexible schedule, for working hours
- Maintain a professional standard of work attire
- Standard full length black trousers or skirt, company shirt/top
- Mid to long length hair must be neatly tied back
- Jewellery kept to minimum, no chipped nail polish
- Closed toe formal black shoes
- Excellent customer service
- Strong work ethic, organised with good timekeeping skills
- Enthusiastic and energetic team player
- Works well in a fast‑paced environment
- Polite and well‑mannered with good communication skills
Hours of Work
As detailed in contract to include weekends and bank holiday, shifts may include split shifts. Some shifts may include evenings.
F&B Team Member in Heacham employer: HM Bar/Restaurant
Contact Detail:
HM Bar/Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Team Member in Heacham
✨Tip Number 1
Get to know the venue! Before your interview, pop by Heacham Manor Hotel and soak in the atmosphere. This will help you chat confidently about how you can contribute to the team and impress them with your enthusiasm.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or engage with customers. Role-playing with a friend can help you feel more prepared and show off your communication skills during the interview.
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and professional for your interview. A neat appearance shows that you take the role seriously and are ready to represent the hotel’s standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows your genuine interest in the position.
We think you need these skills to ace F&B Team Member in Heacham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our F&B team.
Tailor Your CV: Make sure your CV highlights any relevant experience in food and beverage roles. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your previous work in similar settings!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences without unnecessary fluff. Remember, we’re looking for someone who can handle a fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HM Bar/Restaurant
✨Know Your Menu
Familiarise yourself with the menu and any daily specials before the interview. Being able to discuss the offerings shows your enthusiasm for the role and your commitment to providing excellent customer service.
✨Show Off Your Communication Skills
Practice your communication skills by engaging in mock interviews or conversations. Since this role is customer-focused, demonstrating your ability to interact positively and effectively with others will be key.
✨Dress the Part
Make sure you arrive in professional attire that aligns with the company’s standards. This not only shows respect for the interview process but also gives a glimpse of how you’ll present yourself in front of customers.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in a fast-paced environment, like handling difficult customers or managing multiple tasks. Prepare your responses to show how you would handle these situations effectively.