At a Glance
- Tasks: Lead the F&B team to deliver exceptional service in a stunning hotel setting.
- Company: Heacham Manor Hotel, a beautifully restored Grade II-listed country house.
- Benefits: Competitive pay, flexible hours, and a vibrant work environment.
- Other info: Perfect for those who thrive in fast-paced, dynamic environments.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Experience in F&B and strong leadership skills are a plus.
The predicted salary is between 24000 - 30000 £ per year.
Heacham Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. The hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.
Job Purpose
Ensure the smooth and efficient running of the Mulberry Restaurant, Bar and Pavilion, operating breakfast, lunch, afternoon tea, and dinner shifts efficiently and profitably while maintaining excellent food service standards. Manage the workflow of the F&B team, assign tasks, support staff, monitor results, and report to department managers. Improve processes and maintain high customer service and safety standards, supporting the company’s mission through compliance with policies and procedures.
Key Responsibilities
- Ensure the Mulberry Restaurant & Bar and Pavilion F&B areas are prepared, clean and fully set for service.
- Support F&B team members by clearing tables as necessary.
- Assist with the set‑up of function rooms, bar and restaurant for events.
- Maintain up‑to‑date knowledge of menus and special events.
- Liaise with the Front of House Manager to plan workloads and allocate tasks.
- Monitor employees to ensure punctuality and adherence to uniform standards.
- Coordinate F&B team and operation during scheduled shifts.
- Report any maintenance issues and equipment requirements to Manager.
- Train and motivate staff against department procedures.
- Maintain a clean and tidy work area at all times.
- Assist Front of House Manager in other areas of the business if required.
- Monitor and manage bar stock to meet business requirements.
- Ensure start and end of shift procedures, including cleaning, are followed.
- Handle cash procedures at all times, ensuring records are accurate and secure.
- Comply with Data Protection Act, Health & Safety and Safeguarding regulations.
- Complete in‑house training and participate in team meetings.
- Act as an ambassador for the business and promote the company externally.
- Perform any other duties as required.
Key Relationships
- Hotel General Manager
- Front of House Manager
- F&B Supervisor
- Events Manager
- F&B Team Members
Education, Training & Experience
- Previous experience within a Food & Beverage setting.
- Experience leading a team is desirable.
- Food Hygiene Certificate Level 2.
- Teamwork skills and the ability to act as the public face of the business.
- Computer literate with proficiency in Microsoft Office.
Disposition & Requirements
- Must be over 18.
- Flexible schedule for working hours.
- Excellent customer service skills.
- Enthusiastic and energetic team player.
- Strong work ethic.
- Good time‑keeping skills.
- Fast thinking.
- Polite and well‑mannered with good communication skills.
- Works well in a fast‑paced environment.
- Ability to lead a team.
- Organised.
- Full valid driving licence for UK (desirable).
- Maintain a professional standard of work attire, including standard full‑length black trousers or skirt, management shirt/top, neatly tied hair, minimal jewellery, closed‑toe formal black shoes, and no chipped nail polish.
F&B Supervisor in Heacham employer: HM Bar/Restaurant
Heacham Manor Hotel is an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. Located on the picturesque North West Norfolk coast, employees enjoy a unique blend of rich history and modern hospitality, with opportunities for professional development and training in a supportive environment. The hotel prioritises employee well-being and fosters a sense of community, making it an ideal place for those seeking a rewarding career in the food and beverage industry.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Supervisor in Heacham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HM Bar/Restaurant. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HM Bar/Restaurant
Don't be shy about reaching out to HM Bar/Restaurant directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Supervisor in Heacham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HM Bar/Restaurant and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HM Bar/Restaurant
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
