Job Title
Food & Beverage Team Member
Heacham Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.
Job Purpose
As a Food and Beverage Team Member you will be an enthusiastic and energetic individual and part of the wider Food & Beverage team. This role is customer focused within a fast- paced environment, the post holder will therefore have good communication skills and a passion for delivering excellent customer service.
Key Responsibilities
- Engaging with the customers, providing excellent customer service.
- Serving Food and Drink, across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as required.
- Handling card and cash payments in line with company cash handling procedures.
- Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.
- Assist with the setup of the function rooms, bar & restaurant for weddings and events.
- To follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.
- To maintain knowledge of the complete menu including daily specials, and any special events within the establishment.
- Report all technical and quality faults to Supervisors/Management.
- Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.
- To complete any in-house training as required and participate in team meetings.
- To act as an ambassador for the business and ensure that the Company is promoted externally on all occasions.
- To perform any other duties as required.
- Support the company’s mission and objectives through compliance to Policies and Procedures.
Key Relationships
- F&B Team including supervisors
- F&B Front of House Manager
- Events Manager
Education, Training & Experience
- Teamwork skills and the ability to act as the public face of the business
- Computer literate
- Previous Experience within a similar setting desirable but training will be given.
- Food Hygiene Certificates (Desirable)
Disposition & requirements
- Full valid Driving Licence for UK (Desirable)
- Flexible Schedule, for Working hours
- Maintain a professional standard of work attire.
- Standard full length black trousers or skirt, company shirt/top
- Mid to long length hair must be neatly tied back
- Jewellery kept to minimum, No chipped nail polish.
- Closed toe formal black shoes
- Excellent Customer Service
- Strong Work Ethic, Organised with Good Timekeeping Skills
- Enthusiastic and Energetic Team Play
- Works well in a fast-paced environment
- Polite and well-mannered with good communication skills
Hours of Work Contract
12 hours per week (yearly average) including weekends, public holidays and split shifts.
Permanent Contract
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F&B Team Member - Part-Time in Heacham employer: HM Bar/Restaurant (P)
Heacham Manor Hotel is an exceptional employer, offering a unique blend of rich history and modern comfort in a stunning coastal location. As part of the family-run Searles Leisure Group, employees benefit from a friendly work culture, opportunities for professional growth, and the chance to be part of a diverse hospitality team dedicated to creating memorable experiences for guests. With a commitment to staff training and development, Heacham Manor provides a supportive environment where team members can thrive and contribute to the hotel's success.
