At a Glance
- Tasks: Engage with customers and serve food and drinks in a vibrant hotel setting.
- Company: Join the dynamic team at Heacham Manor Hotel, known for its excellent service.
- Benefits: Flexible hours, training provided, and a fun work environment.
- Other info: Part-time and full-time roles available; perfect for students looking to earn while they learn.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Team player with good communication skills; experience is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
As a Food and Beverage Team Member you will be an enthusiastic and energetic individual and part of the wider Food & Beverage team. This role is customer focused within a fast-paced environment, the post holder will therefore have good communication skills and a passion for delivering excellent customer service.
Key Responsibilities
- Engaging with the customers, providing excellent customer service.
- Serving Food and Drink across different outlets at the hotel, in line with the principles of the 8 steps of service.
- Clear tables promptly as required.
- Handling card and cash payments in line with company cash handling procedures.
- Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure.
- Maintain a clean and tidy work area at all times.
- Assist with the setup of the function rooms, bar & restaurant for weddings and events.
- Follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.
- Maintain knowledge of the complete menu including daily specials, and any special events within the establishment.
- Report all technical and quality faults to Supervisors/ Management.
- Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.
- Complete any in-house training as required and participate in team meetings.
- Act as an ambassador for the business and ensure that the Company is promoted externally on all occasions.
- Perform any other duties as required.
- Support the company’s mission and objectives through compliance to Policies and Procedures.
Key Relationships
- F&B Team including supervisors
- F&B Front of House Manager
- Events Manager
Education, Training & Experience
- Teamwork skills and the ability to act as the public face of the business
- Computer literate
- Previous Experience within a similar setting desirable but training will be given.
- Food Hygiene Certificates (Desirable)
Disposition & Requirements
- Full valid Driving Licence for UK (Desirable)
- Flexible Schedule, for Working hours
- Maintain a professional standard of work attire. Standard full length black trousers or skirt, company shirt/top
- Mid to long length hair must be neatly tied back
- Jewellery kept to minimum, No chipped nail polish.
- Closed toe formal black shoes
- Excellent Customer Service
- Strong Work Ethic, Organised with Good Timekeeping Skills
- Enthusiastic and Energetic Team Player
- Works well in a fast-paced environment
- Polite and well-mannered with good communication skills
Hours of Work
Part-Time and Full Time positions available based upon a 5 day working week across 7 days.
F&B Team Member in Heacham employer: HM Bar/Restaurant (P)
Heacham Manor Hotel is an exceptional employer that values its Food & Beverage Team Members by fostering a vibrant and supportive work culture. With a focus on excellent customer service, employees benefit from comprehensive training opportunities and the chance to engage with a diverse clientele in a beautiful coastal location. The hotel promotes teamwork and offers flexible working hours, making it an ideal place for those seeking meaningful employment in the hospitality industry.
