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For Companies At a Glance
- Tasks: Lead a department to enhance sales and deliver an exceptional customer experience.
- Company: Join H&M Group, a family of innovative fashion brands.
- Benefits: Enjoy staff discounts, competitive perks, and global development opportunities.
- Why this job: Shape the future of fashion while growing your leadership skills.
- Qualifications: Experience in management and a passion for customer service.
- Other info: Diverse and inclusive workplace with a focus on personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and, along with your team, deliver a Customer First Experience.
Responsibilities
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team\’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI\’s for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
- A Customer-first mindset.
About H&M Group and Culture
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Position details
This is a permanent position offering 39 hours per week. The position is based in the H&M Croydon store in the Centrale Shopping Centre.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity: H&M is a part of H&M Group. We are committed to inclusive, diverse and equitable workplaces. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on challenges, perceptions, and how we relate to colleagues and customers worldwide. We strive for a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that can trigger unintentional biases.
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Stores Sales & Operations Department Manager - Croydon Department Manager - Croydon Department [...] employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stores Sales & Operations Department Manager - Croydon Department Manager - Croydon Department [...]
✨Tip Number 1
Network like a pro! Reach out to current or former employees at H&M through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research H&M's values, recent news, and their approach to customer service. Show them you’re not just another candidate but someone who truly gets their brand.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on how you’d lead a team and handle customer experiences, as these are key in the role of a Department Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the H&M family!
We think you need these skills to ace Stores Sales & Operations Department Manager - Croydon Department Manager - Croydon Department [...]
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Mention your love for fashion and how you can contribute to a Customer First Experience. We want to know why you're excited about joining our team!
Highlight Your Leadership Skills: As a Department Manager, you'll be leading a team. Share examples of your management experience and how you've developed others in previous roles. We’re keen to see how you can inspire and motivate your team!
Be Data-Driven: We value a strong focus on Sales & Profit KPIs. Make sure to mention any experience you have with analysing performance metrics and how you've used that data to drive results. Numbers matter to us!
Apply Through Our Website: To make things easier for both of us, please apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at H&M
✨Know Your Numbers
Before the interview, brush up on your understanding of Sales & Profit KPIs. Be ready to discuss how you've used data to drive performance in previous roles. This shows you’re not just a people manager but also someone who understands the business side of things.
✨Customer First Mindset
Prepare examples that highlight your commitment to delivering a Customer First Experience. Think about times when you went above and beyond for customers or improved team performance to enhance customer satisfaction. This aligns perfectly with H&M's values.
✨Team Development Focus
Be ready to talk about how you’ve supported your team’s growth in past positions. Share specific instances where you provided feedback or training that led to improved performance. This will demonstrate your leadership style and commitment to team success.
✨Safety and Compliance Knowledge
Familiarise yourself with health and safety regulations relevant to retail. Be prepared to discuss how you’ve ensured compliance in previous roles. This shows you take employee and customer safety seriously, which is crucial for H&M.
