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- Tasks: Greet customers, assist with sales, and enhance the shopping experience.
- Company: & Other Stories, a trendy fashion brand with a focus on customer service.
- Benefits: 25% staff discount, global development opportunities, and participation in the H&M Incentive Program.
- Why this job: Join a vibrant team and make a real impact on customers' shopping journeys.
- Qualifications: Customer-focused, proactive, and interested in fashion trends.
- Other info: Part-time temporary position with 20 hours per week in Edinburgh.
Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look. As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand. You will have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory.
Responsibilities- Greet customers and embody the heart of the brand while delivering high-level service
- Initiate conversations and assist at the cash desk, fitting rooms and shop floor
- Process deliveries, replenish stock and merchandise the shop floor
- Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
- Proactive; you use your initiative to provide customers with a memorable shopping experience
- Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
- You listen to and show interest in others’ ideas and opinions
- You’re honest and genuine in your approach
- You are interested in fashion and trends
- You are communicative, positive and open-minded
- You’re willing to learn and adapt
- You’re collaborative, inclusive and supportive of others
- You have good English language skills
- Understanding of store operations & customer service skills from previous retail experience
- Confident in offering customers advice on fashion trends, materials, sizing etc.
This is a part-time temporary position with a contract of 20 hours a week available in our & Other Stories, Edinburgh store. Apply by sending in your CV in English as soon as possible.
BenefitsWe offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
Sales Advisor 20h (Temporary) employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor 20h (Temporary)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with & Other Stories' products and values. This way, when you chat with customers, you can genuinely connect and show them how much you care about their shopping experience.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to boost your confidence in starting conversations. The more comfortable you are engaging with others, the better you'll be at creating those memorable moments for customers.
✨Tip Number 3
Be proactive! If you see a customer looking a bit lost, don’t hesitate to step in and offer help. Showing initiative not only enhances their experience but also highlights your commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you're serious about joining the team. Don’t wait too long; the sooner you apply, the better your chances!
We think you need these skills to ace Sales Advisor 20h (Temporary)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for fashion and customer service. A friendly tone can make a big difference!
Tailor Your CV: Make sure to tailor your CV to highlight any relevant experience, even if it’s not directly in retail. Focus on customer service skills and any instances where you’ve gone above and beyond to help someone out. We love seeing that proactive spirit!
Be Genuine: Honesty is key! When answering questions or writing your cover letter, be genuine about your interests and experiences. We appreciate authenticity and want to know what makes you tick!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at & Other Stories!
How to prepare for a job interview at H&M
✨Know the Brand Inside Out
Before your interview, take some time to research & Other Stories. Familiarise yourself with their product range, brand values, and recent collections. This will not only show your genuine interest but also help you connect your answers to the brand's ethos during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your proactive approach and customer-focused mindset, which are key for the Sales Advisor role.
✨Dress the Part
Since this is a fashion-related position, make sure to dress in a way that reflects your understanding of style and trends. Choose an outfit that aligns with the brand's aesthetic while still being comfortable. This will give the interviewers a glimpse of how you embody the brand's image.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. These could be about team dynamics, training opportunities, or how the store adapts to seasonal trends. Asking insightful questions shows your curiosity and eagerness to learn, which aligns perfectly with the qualities they’re looking for.
