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For Companies At a Glance
- Tasks: Greet customers, assist in-store, and enhance their shopping experience.
- Company: Join H&M Group, a global leader in fashion retail.
- Benefits: Enjoy a 25% staff discount and extensive development opportunities.
- Why this job: Be part of a vibrant team that values inclusivity and creativity.
- Qualifications: Customer-focused, proactive, and interested in fashion trends.
- Other info: Part-time role with 16 hours per week; apply with your CV!
Company Description
Job Description
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.
You will have the opportunity to provide high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor, you\’ll play a vital role in enhancing the shopping experience. Your responsibilities will include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Working collaboratively with your team, you’ll create moments that matter.
Previous experience in customer service and familiarity with fabrics are advantageous but not mandatory.
Qualifications
- Customer-focused; you have a genuine interest in getting to know our customers and providing an experience and level of service that meets their expectations
- Proactive; you use your initiative to provide customers with a memorable shopping experience
- Curious; you seek opportunities to improve processes and routines and take proactive action where needed
- You listen to and show interest in others’ ideas and opinions
- You’re honest and genuine in your approach
- You are interested in fashion and trends
- You are communicative, positive, and open-minded
- You’re willing to learn and adapt
- You are collaborative, inclusive, and supportive of others
- You have good English language skills
Additional Information
This is a part-time position with a contract of 16 hours a week. Please apply by sending your CV in English as soon as possible!
Benefits
We offer attractive benefits with extensive development opportunities worldwide. All employees receive a 25% staff discount, usable on all H&M Group brands in stores and online. Additionally, employees are included in our H&M Incentive Program – HIP. More information about the program can be found here.
Inclusion & Diversity
At H&M Group, we are committed to creating inclusive, diverse, and equitable workplaces. Our teams should include a variety of people sharing knowledge, experience, and ideas. A diverse workforce positively impacts how we address challenges and relate to colleagues and customers globally. All diversity dimensions are considered in our recruitment process.
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Sales Advisor 16h employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor 16h
✨Tip Number 1
Familiarise yourself with the latest fashion trends and the brand's offerings. This will not only help you engage customers effectively but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their shopping experiences. This will help you develop a friendly and approachable manner, which is essential for a Sales Advisor.
✨Tip Number 3
Showcase your proactive nature by thinking of ways to enhance customer experiences. Prepare examples of how you've gone above and beyond in previous roles, as this will highlight your initiative during interviews.
✨Tip Number 4
Network with current or former employees of H&M Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Sales Advisor 16h
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills related to fashion and trends. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the brand and your proactive approach to customer service. Mention specific examples of how you've created memorable experiences for customers in the past.
Showcase Your Personality: In your application, let your personality shine through. The company values warmth and enthusiasm, so be genuine and express your interest in fashion and helping others.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at H&M
✨Show Your Customer Focus
As a Sales Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your genuine interest in understanding customer needs and how you’ve gone the extra mile to enhance their experience.
✨Demonstrate Proactivity
The role requires a proactive approach to customer service. Think of instances where you've taken initiative to improve a situation or process. During the interview, express your willingness to take action and suggest improvements that could benefit the team and customers alike.
✨Express Your Passion for Fashion
Since the job involves working with garments and trends, show your enthusiasm for fashion. Discuss your favourite styles, current trends, or even how you keep up with the industry. This will demonstrate your genuine interest in the brand and its products.
✨Emphasise Team Collaboration
Collaboration is essential in this role. Be ready to talk about your experiences working in teams, how you support your colleagues, and how you contribute to a positive work environment. Highlight any specific examples where teamwork led to success in previous roles.
