H&M Sales Advisor

Overview

Job Description About the Role: As a Sales Advisor, you\’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You\’ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You\’ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Responsibilities

• Customer Sales & Profit
• Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Uphold best practices for any in-store omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc)
• Support with opening and closing of the store

Knowledge, Skills & Qualifications

• As a Sales Advisor, you\’ll be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service-related industries.
• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You\’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you\’re encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
• You\’ll be able to express your personal style with our employee discount at H&M, and Other Stories, and COS.

Additional Information

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation: Sales Associates Pay Rate $12.00 per hour
• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company\’s discretion.

Benefits & Diversity

• We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program (HIP). You can read more about our H&M Incentive Program here.
• In addition to our global benefits, all our local markets offer different competitive perks and benefits, which may differ by employment type and country.
• H&M is part of H&M Group. We are committed to inclusive, diverse, and equitable workplaces. Our teams should consist of a variety of people who share and combine knowledge, experience and ideas.
• Having a diverse workforce leads to a positive impact on how we address challenges and opportunities.
• Our teams should feel they can be themselves at work. You will have access to our Colleague Resource Groups (CRGs) for community and networking opportunities.