Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team to create unforgettable customer experiences and drive store performance.
- Company: Join a luxury fashion brand known for quality, innovation, and inclusivity.
- Benefits: Enjoy a 25% staff discount and participate in the H&M Incentive Program.
- Why this job: Be a key player in a dynamic environment where your leadership makes a real impact.
- Qualifications: Customer-focused, team leader with a passion for fashion and strong communication skills.
- Other info: Flexible hours and excellent opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that is welcoming, inspiring, and focused on results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
- Analyse sales data and collaborate with the Store Manager to maximise department performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent, contributing to development plans that support team progression
- Oversee daily store operations, ensuring efficiency and alignment with brand standards
- Act as a brand ambassador, consistently delivering the best possible experience for every customer
- Step into the role of Store when required, ensuring continuity in leadership and performance
Qualifications & Skills
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Analytical Thinking: Solid understanding of key retail KPIs and how to use them to drive performance.
- Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
- Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
- Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
- English language skills: Proficiency in English for customer and team communication.
Benefits & Company Values
- COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
- The brand emphasises luxury aesthetics, craftsmanship, innovation and compelling fashion movements.
- H&M Group is committed to fostering inclusive, diverse, and equitable workplaces across the organisation.
- Employee benefits include a 25% staff discount across all H&M Group brands (in-store and online) and participation in the H&M Incentive Program (HIP).
Note: This description reflects current responsibilities and benefits as provided by the employer. EEO: We are an equal opportunity employer and value diversity in our workforce.
#J-18808-Ljbffr
Floor Manager, Canary Wharf employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager, Canary Wharf
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations on the shop floor, like a difficult customer or a busy sales period. Being prepared will help you shine during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to creating those memorable customer experiences.
We think you need these skills to ace Floor Manager, Canary Wharf
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and the products shine through. We want to see how you connect with our brand and why you're excited about the Floor Manager role.
Tailor Your Experience: Make sure to highlight your relevant experience in retail and team leadership. We love seeing how you've motivated teams and delivered excellent customer experiences in the past—so don’t hold back!
Be Authentic: We value genuine communication, so be yourself in your application. Share your unique story and how it aligns with our values. Authenticity goes a long way in making a memorable impression.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at H&M
✨Know Your Products Inside Out
As a Floor Manager, you'll need to have a genuine passion for the products. Make sure you research the brand and its offerings thoroughly. Be prepared to discuss specific items and how they can enhance customer experiences during your interview.
✨Showcase Your Leadership Skills
Demonstrate your ability to lead and motivate a team by sharing examples from your past experiences. Think of situations where you successfully coached team members or improved performance. This will show that you can inspire others to achieve high service standards.
✨Be Customer-Centric
Highlight your commitment to exceptional customer service. Prepare to discuss how you've gone above and beyond for customers in previous roles. Use specific anecdotes to illustrate your approach to creating memorable customer journeys.
✨Analyse and Adapt
Familiarise yourself with key retail KPIs and be ready to discuss how you've used data to drive performance in the past. Show that you're adaptable and can respond quickly to changes, whether it's customer feedback or stock levels, to maintain operational excellence.
