Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create an exceptional guest experience and oversee daily café operations.
- Company: Join a vibrant Nordic-inspired café within a leading retail store.
- Benefits: Enjoy a 25% staff discount and participate in our rewarding incentive programme.
- Why this job: Lead a passionate team and make a real impact on customer satisfaction.
- Qualifications: Experience in food & beverage, strong leadership, and a customer-focused mindset.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As Café Manager, you’ll be at the heart of creating an exceptional guest experience while overseeing the smooth, day-to-day operations of our Nordic-inspired café, seamlessly integrated within the store.
You’ll lead by example—setting high standards for quality, service, and hospitality, while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction, you’ll foster a warm, personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development, operational excellence, and business performance, ensuring your team is well-trained, motivated, and aligned with our café concept. From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture, your role is essential in bringing our café vision to life and leaving a lasting impression on every guest.
Key Responsibilities
- Create a welcoming and attractive café atmosphere personalised to meet the preferences of the customer
- Lead recruitment, training, and development of the café team in collaboration with the Store Experience Manager
- Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards
- Oversee daily operations, including stock management, ordering routines, and adherence to the café concept
- Champion our brand values and culture, ensuring they are reflected in every customer interaction
- Drive sustainability initiatives within the café, aligning with company-wide environmental goals
Qualifications
- Proven leadership experience in a café, restaurant, or other food & beverage environment
- Customer-focused mindset, with a genuine passion for food and drink and a desire to share that enthusiasm with others
- Adaptable and flexible, able to respond quickly to customer feedback, menu changes, and stock fluctuations
- Strong organisational skills, with a track record of leading teams in fast-paced settings to deliver outstanding service
- Excellent communication abilities, both verbal and written
- Supportive leadership style, offering constructive feedback and coaching to help team members grow
- Eagerness to learn, with a proactive approach to personal and professional development
- Comfortable with flexible or irregular working hours, including weekends and holidays
- Fluency in English
Additional Information
This is a full-time position with a contract of 39 hours a week based in our Arket, Regent St store. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.
Benefits
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
#J-18808-Ljbffr
Café Manager, Regent St employer: H&M
Contact Detail:
H&M Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café Manager, Regent St
✨Tip Number 1
Get to know the café culture! Spend some time in similar cafés, observe how they operate, and take notes on what makes them tick. This will help you understand what customers love and how you can bring that vibe to your own application.
✨Tip Number 2
Network like a pro! Connect with current or former employees of the café or similar establishments. They can provide insider tips and might even put in a good word for you. Plus, it shows your genuine interest in the role!
✨Tip Number 3
Prepare for the interview by practising common questions related to café management. Think about how you would handle customer complaints or motivate your team. We want you to shine and show off your leadership skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to embrace our café concept.
We think you need these skills to ace Café Manager, Regent St
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for food and drink shine through! We want to see your enthusiasm for creating memorable guest experiences, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Café Manager role. Highlight your leadership experience and customer service skills, and don’t forget to mention any sustainability initiatives you've been part of. We love seeing how you align with our brand values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong organisational skills, so show us you can communicate effectively in your written application!
Apply Through Our Website: Don’t forget to apply through our career page! It’s the only way we accept applications, and it ensures your CV gets to the right place. Plus, it’s super easy to do—just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at H&M
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the café’s concept, menu, and values. This will not only show your genuine interest but also help you articulate how you can enhance the guest experience and align with their brand.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership experiences and how you motivate teams. Share specific examples of how you've developed team members or improved service standards in previous roles, as this aligns perfectly with the responsibilities of a Café Manager.
✨Emphasise Customer Focus
Highlight your customer service philosophy and provide examples of how you’ve created memorable experiences for guests. Discuss how you handle feedback and adapt to meet customer needs, which is crucial for this role.
✨Discuss Sustainability Initiatives
Since sustainability is a key focus, come ready to talk about any initiatives you’ve implemented or ideas you have for promoting eco-friendly practices in the café. This shows that you’re aligned with the company’s values and are proactive about making a positive impact.
