At a Glance
- Tasks: Support residents and manage communications during building works.
- Company: Join McConnell, a company dedicated to customer satisfaction and community engagement.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive team environment.
- Other info: Opportunity for career growth and learning in a dynamic setting.
- Why this job: Be the voice for residents and make a positive impact in your community.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
The Trainee Resident Liaison Officer (RLO) will work under the Resident Liaison Officer and site management team to help enable the works by arranging access, providing information, and managing relationships with the residents, occupiers, and users of the homes and buildings we are working on.
Primary Responsibilities
- Manage relationships with the residents and occupiers of the homes and buildings.
- Arrange access to enable the works.
- Manage communications and complaints from customers, residents, and occupiers.
- Help mitigate the impact of the works on the residents and occupiers as much as is reasonably possible.
- Be a positive ambassador for McConnell, using empathy and effective communication to achieve high levels of customer satisfaction and service excellence.
Specific Responsibilities
SHEQ Responsibilities
- Take personal responsibility to understand and comply with site SHEQ standards.
- Wear appropriate PPE at all times.
- Report any concerns for resident or occupier health and safety to the Site Manager.
- Ensure any risks, near misses, and incidents are reported to the Site Manager as soon as possible.
- It is essential to ensure the Lone Working Procedure is adhered to.
General Responsibilities
- Be the conduit between the Ops Team and the residents for all communications.
- Develop effective working relationships and communication lines with customer representatives.
- Ensure all customer and resident related administration and record keeping is in accordance with the quality management system (QMS).
- Where required, induct new RLOs.
- Maintain confidentiality in handling sensitive data and be able to work within GDPR regulations.
Customer Care
- Carry out resident visits prior to work commencing to suit the requirements of the RCP.
- Provide contact numbers and a pack detailing the full RLO and project process.
- Assess high risk.
Trainee Resident Liaison Officer in Surrey employer: HLS McConnell Ltd
At McConnell, we pride ourselves on fostering a supportive and inclusive work environment where every employee is valued. As a Trainee Resident Liaison Officer, you will benefit from comprehensive training and mentorship, ensuring your professional growth while making a meaningful impact in the community. Our commitment to employee well-being and development, combined with our focus on customer satisfaction, makes McConnell an exceptional employer for those seeking a rewarding career in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Resident Liaison Officer in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at McConnell on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to resident liaison. Think about how you'd handle complaints or manage relationships with residents. We want you to shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you’ve successfully managed relationships or resolved issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Trainee Resident Liaison Officer in Surrey
Some tips for your application 🫡
Show Your Communication Skills:As a Trainee Resident Liaison Officer, you'll be all about effective communication. Make sure your application highlights your ability to connect with people and manage relationships. Use examples that showcase your empathy and problem-solving skills!
Tailor Your CV and Cover Letter:Don’t just send the same old CV and cover letter for every job. Tailor them to fit the role of RLO! Mention specific experiences that relate to managing communications and handling complaints, as these are key parts of the job.
Be Professional Yet Approachable:While we want to see your professional side, don’t forget to let your personality shine through! Being approachable is crucial in this role, so make sure your written application reflects that friendly vibe.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at HLS McConnell Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Trainee Resident Liaison Officer. Familiarise yourself with how to manage relationships and communications with residents, as well as the importance of empathy in customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed relationships or resolved complaints. Whether it's from previous jobs, volunteer work, or even personal experiences, having these examples ready will demonstrate your ability to handle the challenges of the role effectively.
✨Showcase Your Communication Skills
As a Trainee RLO, effective communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few questions to ask the interviewer about their communication strategies with residents. This shows that you’re proactive and engaged.
✨Emphasise Your Commitment to Safety
Since the role involves adhering to SHEQ standards and reporting health and safety concerns, be prepared to discuss your understanding of these protocols. Highlight any relevant experience you have with safety procedures, and express your commitment to maintaining a safe environment for residents and workers alike.
