At a Glance
- Tasks: Lead the reception team to deliver exceptional guest experiences and manage hotel operations.
- Company: Hilton London Gatwick, a stylish hotel connected to Gatwick South terminal.
- Benefits: Competitive salary, 28 days holiday, free meals on duty, and employee discounts.
- Other info: Opportunity for career growth and development within a renowned hotel brand.
- Why this job: Join a dynamic team and enhance your leadership skills in a fast-paced environment.
- Qualifications: Proven experience in hotel management and strong leadership abilities.
The predicted salary is between 30000 - 40000 € per year.
About us... Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.
A bit about what you will do... Reception Managers in our stylish hotel ensure the service provided by the reception team is consistently excellent, exceeding guests’ expectations throughout their stay. Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests' needs and brand standards. Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions. Implement sales, marketing and rates policies as defined by the Revenue Manager. Deal with any guest concerns promptly, attentively and efficiently. Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience. Coach, train, and support the team to provide consistently high standards, while continually looking to improve. Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures. Manage and oversee all groups and delayed flight arrivals and associated administration.
More about you... Strong leadership and motivational abilities. Excellent attention to detail and drive to maintain high standards. Strong communication, interpersonal and organisational skills. Proven experience of managing, coaching and developing teams. Approachable and positive manner with a “can do” attitude. Ability to use initiative in challenging situations and under pressure. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. A smart and professional appearance. Proven track record in a similar position within a 4-star hotel. Good working knowledge of Opera PMS and Microsoft Office. High standard of English, both written and spoken.
What’s in it for you… Competitive salary. Holiday – 28 days holiday, enhanced after 5 years of service. But there's more… Free meals on duty. Discounted employee friends.
Reception Manager in Surrey employer: HLG-Front Office
Hilton London Gatwick is an exceptional employer, offering a vibrant work culture that prioritises employee development and guest satisfaction. With competitive salaries, generous holiday allowances, and unique perks like free meals on duty, team members are encouraged to thrive in a supportive environment that values collaboration and excellence. Located conveniently at Gatwick South terminal, employees benefit from a dynamic setting that fosters both personal and professional growth within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in hotel management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you've gone above and beyond for guests in the past.
✨Tip Number 3
Research the hotel! Before any interview, dive into Hilton London Gatwick's values and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Hilton London Gatwick right from the start.
We think you need these skills to ace Reception Manager in Surrey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Reception Manager role. Highlight your leadership skills and experience in managing teams, as well as any relevant achievements that align with our hotel’s values.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so make sure your writing reflects that!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hilton London Gatwick!
How to prepare for a job interview at HLG-Front Office
✨Know the Hotel Inside Out
Before your interview, make sure you research Hilton London Gatwick thoroughly. Familiarise yourself with their services, facilities, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their values and expectations.
✨Showcase Your Leadership Skills
As a Reception Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you motivate and inspire your team to achieve high guest feedback scores.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling challenging situations, such as guest complaints or busy periods. Think of specific instances where you've used your initiative to resolve issues efficiently. Highlight your ability to stay calm under pressure and maintain high standards.
✨Practice Your Communication Skills
Strong communication is crucial for this role. During the interview, focus on articulating your thoughts clearly and confidently. You might even want to practice common interview questions with a friend or in front of a mirror to ensure you come across as approachable and professional.
