At a Glance
- Tasks: Lead the reception team to deliver exceptional guest experiences and manage hotel operations.
- Company: Hilton London Gatwick, a stylish hotel connected to Gatwick South terminal.
- Benefits: Competitive salary, 20 days holiday, free meals, and discounts for friends and family.
- Other info: Exciting career progression opportunities within the rapidly growing Arora group.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction and hotel success.
- Qualifications: Strong leadership skills and experience in a similar role within a 4-star hotel.
The predicted salary is between 36000 - 60000 € per year.
About us... Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.
A bit about what you will do... Reception Managers in our stylish hotel ensure the service provided by the reception team is consistently excellent, exceeding guests’ expectations throughout their stay. Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests' needs and brand standards. Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions. Implement sales, marketing and rates policies as defined by the Revenue Manager. Deal with any guest concerns promptly, attentively and efficiently. Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience. Coach, train, and support the team to provide consistently high standards, while continually looking to improve. Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures. Manage and oversee all groups and delayed flight arrivals and associated administration.
More about you... Strong leadership and motivational abilities. Excellent attention to detail and drive to maintain high standards. Strong communication, interpersonal and organisational skills. Proven experience of managing, coaching and developing teams. Approachable and positive manner with a “can do” attitude. Ability to use initiative in challenging situations and under pressure. Ability to work in a fast‑paced environment and handle multiple tasks simultaneously. A smart and professional appearance. Proven track record in a similar position within a 4-star hotel. Good working knowledge of Opera PMS and Microsoft Office. High standard of English, both written and spoken.
What’s in it for you… Competitive salary. Holiday – 20 days holiday, enhanced after 5 years of service. Free meals on duty. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reception Manager in Horley employer: HLG-Front Office
Hilton London Gatwick is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a range of unique benefits such as discounted rates for friends and family, employees are encouraged to thrive in a supportive environment. The hotel's prime location connected to Gatwick South terminal provides exciting opportunities for career advancement within the rapidly growing Arora group, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Horley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in hotel management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you've handled guest concerns in the past.
✨Tip Number 3
Research the hotel! Familiarise yourself with Hilton London Gatwick's services and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Manager in Horley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Reception Manager role. Highlight your leadership skills and experience in managing teams, as well as any relevant achievements that align with our hotel’s values and standards.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at Hilton London Gatwick.
How to prepare for a job interview at HLG-Front Office
✨Know the Hotel Inside Out
Before your interview, make sure you research Hilton London Gatwick thoroughly. Familiarise yourself with their services, especially the unique offerings like the Japanese Steakhouse and fitness centre. This knowledge will show your genuine interest in the role and help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As a Reception Manager, strong leadership is key. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them to exceed guest expectations. Be ready to discuss your coaching techniques and how you handle challenging situations while maintaining a positive team dynamic.
✨Demonstrate Attention to Detail
Attention to detail is crucial in hospitality. During the interview, highlight instances where your meticulous nature improved guest experiences or operational efficiency. Discuss how you manage tasks like rotas and timesheets, ensuring everything runs smoothly even during busy periods.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential guest concerns or operational challenges you might face as a Reception Manager. Prepare structured responses that showcase your ability to think on your feet and implement effective solutions while keeping guest satisfaction at the forefront.
